Andrea Carpano
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
Work History
General Merchandise Associate
Target
07.2021 - Current
- Continually assessed departmental performance against established goals, implementing strategies to drive continuous improvement in sales and customer satisfaction.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Facilitated special order placements when necessary, ensuring prompt delivery of requested items not readily available on sales floor shelves.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
Hostess
Chick-Fil-A
01.2021 - 06.2021
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Volunteer
Ronald McDonald House
12.2014 - 07.2017
- Provided administrative support to department leads to help organize events and fundraisers.
- Represented organization positively and professionally while providing community with much-needed services.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
Education
Bachelor of Science - Psychology
California State University-Chico
Chico, CA05.2025
John F. Kennedy High School
Fremont, CA01.2020
Skills
- Payment Processing
- Inventory Audits
- Recordkeeping strengths
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
General Merchandise Associate
Target
07.2021 - Current
Hostess
Chick-Fil-A
01.2021 - 06.2021
Volunteer
Ronald McDonald House
12.2014 - 07.2017
Bachelor of Science - Psychology
California State University-Chico
John F. Kennedy High School