Andrea E. Gonzalez Silva
Pico Rivera,CA
Summary
Driven Customer Service Representative with a proven track record at Cts Group Pro., adept in Data Entry and providing exceptional support to both internal and external customers. Excelled in handling a high volume of customer calls, ensuring minimal wait times, and proficient in Product Knowledge. Demonstrated ability to update customer accounts efficiently, enhancing service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cts Group Pro.
11.2018 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Avelardo High School
Mexico, ME06.2011
Skills
- Data Entry
- Data Collection
- Account updating
- Product Knowledge
Timeline
Customer Service Representative
Cts Group Pro.
11.2018 - Current
High School Diploma -
Avelardo High School