Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andreaes J Bryson

Colorado Springs

Summary

Experienced english educator, data entry specialist & remote phone/chat assistance professional, with a strong reputation for delivering outstanding customer service. I have been recognized for my ability to work seamlessly remotely or within a team. In addition I have the flexibility to adapt to always changing work environments, consistently achieving exceptional above and beyond results for both customer and company alike.

Thank you for your time and your consideration.

Mr. Andreaes J. Bryson

Overview

20
20
years of professional experience

Work History

Information Technology Systems Network Manager

United States Air Force
01.1998 - 01.2018
  • Performed client and server level software/hardware/firmware installation, configuration, management and conflict resolution for multi language participants
  • Controlled and managed network directory services, storage area, active directories, virtual private networks, and electronic messaging
  • Administered and modified group policy security rights ensuring need to know access to files, folders, and databases
  • Provided local IT network database and recovery procedures across Department of Defense (DoD) area of control ensuring sensitive multi cultural/language information availability
  • Managed application, project installation, acquisition, and budgeting of network assets strategically ensuring architecture, configuration, conformity adhering to standard operating procedures
  • Planned, scheduled, and managed installation of audio/video equipment for peer to peer and group conferences providing troubleshooting technical support as required for multi language attendee's

Education

Associate of Applied Science - Information Technology Systems Management

Community College of The Air Force
01.2008

Bachelor of Arts - English Education

University of Arkansas
Pine Bluff, AR
01.1998

Skills

  • Oral and Written Communications
  • Telephone/Phone/Chat specialist (CSR)(CSM)
  • Operational Analytics and Problem Resolution
  • Project Implementation and Equipment Acquisition
  • Windows Operating Systems
  • Audio and Visual System Support
  • Network Patch Management and Intrusion Detection
  • Network Systems Administration
  • Security Group Information Management
  • Software and Hardware Installation/Troubleshooting
  • Service Level Agreements and System Life Cycles for personnel

Timeline

Information Technology Systems Network Manager

United States Air Force
01.1998 - 01.2018

Associate of Applied Science - Information Technology Systems Management

Community College of The Air Force

Bachelor of Arts - English Education

University of Arkansas
Andreaes J Bryson