Andrea Estefania Mendoza Medina
Santa Luzia,Portugal
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Snack Bar Martins
07.2022 - 09.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Greeted new customers, discussed specials, and took drink orders.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Bartender
Restaurante Peruano Carbon Y Lena
01.2020 - 06.2022
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
Waitress
Restaurante Barlovento - Gourmet
01.2019 - 05.2020
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
Education
High School Diploma -
Colegio Particular " Dr. Eugenio Espejo"
Guayaquil, EC01.2007
Skills
- Cash Handling
- Ordering Procedures
- Table Bussing
- Food presentation
- Menu Recommendations
- Ability to Lift 30 Pounds
- Wine service
- Drink Preparation
- Team training and development
- Classic cocktails
- Fluency in Spanish and Portuguese
- Fine dining experience
- Advanced Food Knowledge
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Elementary
Timeline
Waitress
Snack Bar Martins
07.2022 - 09.2023
Bartender
Restaurante Peruano Carbon Y Lena
01.2020 - 06.2022
Waitress
Restaurante Barlovento - Gourmet
01.2019 - 05.2020
High School Diploma -
Colegio Particular " Dr. Eugenio Espejo"
Similar Profiles
Jayden MyersJayden Myers
Waitress at Debbies Snack BarWaitress at Debbies Snack Bar
Andrew GervacioAndrew Gervacio
Lead Bartender/ Supervisor at Superba Snack Bar-The Rose CafeLead Bartender/ Supervisor at Superba Snack Bar-The Rose Cafe
Alyssa CraganAlyssa Cragan
Lead Barista at Wildcat Snack and Energy BarLead Barista at Wildcat Snack and Energy Bar