Andrea M. Saab
Las Vegas,NV
Summary
Accomplished, self-motivated Financial Services Representative with strong background in customer service, mortgage lending, liability claims. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Financial Services Representative II
Nordstrom Inc
02.2023 - Current
- Answer complex inbound account inquiries, including escalated customer, store, and helpline calls providing accurate and quick resolution.
- Troubleshoot customer inquiries related to online enrollment, passwords, sign-on issues, and other online concerns.
- Consistently meeting/exceeding monthly productivity goals.
Licensed Loan Officer Assistant/Processor
Neighborhood Loans
04.2020 - 06.2022
- Carefully Evaluated loan guidelines, review credit report, prep for file disclosures to ensure approval.
- Securely handled client's confidential paperwork and assisted Loan Officers promptly with administrative duties.
- Ordered income verification, reviewed DU/LP findings, ordered appraisal.
- Educated borrowers on process, update agents and Loan Officers on status while working under strict deadlines.
Licensed Loan Officer Assistant
HomeBridge Financial
11.2019 - 04.2020
- Thoroughly Reviewed income, credit report and AUS/LP Findings.
- Met with clients to gather confidential documents and answer any questions.
- Prepared and submitted complete and accurate loan applications to processing, Kept clients and agents well informed with weekly loan updates.
Licensed Loan Officer Assistant
Guild Mortgage
06.2018 - 01.2019
- Ensured loan applications contained supporting documentation and required information.
- Created Marketing/Open House Flyers to increase company exposure and revenue.
- Kept up to date with all policies and procedures.
Licensed Loan Officer Assistant
Finance of America
10.2016 - 06.2018
- Supported multiple Loan Officers successfully with reviewing loan applications, administrative duties, and promptly submitting files to processing to succeed in meeting deadlines.
- Analyzed DU/LP findings, requested verifications of employment, ordered/ reviewed appraisals.
- Consistently communicated with Loan Officers, clients, and agents on loan progression.
Loan Officer Assistant
Freedom Mortgage
11.2015 - 10.2016
- Evaluated loan applications to determine if minimum eligibility requirements were met.
- Oversaw entire mortgage processes all the way through closing.
- Assisted processing with gathering conditions and ordering appraisals.
Loan Officer Assistant
Movement Mortgage
04.2015 - 11.2015
- Collaborated with several different Loan Officers to ensure loan applications were handled in a timely, accurate, and effective manner
- Collected documentation from clients, opened escrow, ordered appraisal, requested insurance binders
- Managed client's expectations related to processing times, interest rates, and closing dates
Auto Liability Claims Service Specialist
AAA Insurance
10.2006 - 04.2015
- Worked directly with customers to guide them through the claims process in a caring and professional manner.
- Conducted phone interviews to obtain statements and evaluate the cause of the accident while displaying empathy and professionalism.
- Assisted as a Team Lead in a New Hire Training class due my knowledge and expertise of claims process.
Customer Service/Tech Support
Citibank
04.1999 - 08.2006
- Utilized good judgment and understanding of company policy to effectively make decisions to resolve client issues.
- Provided quality customer service with each and every client interaction which lead to winning numerous Customer Service Awards within the organization.
- Responded to customer inquiries and provided technical assistance over phone and email.
Education
Associate of Business Administration -
College of Southern Nevada
Las Vegas, NV2004
Skills
- Excellent communication skills
- Advanced MS Office Skills
- Friendly and positive attitude
- Problem solver
- Leadership
- Customer and detail oriented
- Solid work ethic
- Team Player
- Multitasker
- Time Management
- Analytical thinker
- Strong Administrative Skills
Certification
Active MLO License - NMLS # 1327509 – Licensed in NV and AZ
Timeline
Financial Services Representative II
Nordstrom Inc
02.2023 - Current
Licensed Loan Officer Assistant/Processor
Neighborhood Loans
04.2020 - 06.2022
Licensed Loan Officer Assistant
HomeBridge Financial
11.2019 - 04.2020
Licensed Loan Officer Assistant
Guild Mortgage
06.2018 - 01.2019
Licensed Loan Officer Assistant
Finance of America
10.2016 - 06.2018
Loan Officer Assistant
Freedom Mortgage
11.2015 - 10.2016
Loan Officer Assistant
Movement Mortgage
04.2015 - 11.2015
Auto Liability Claims Service Specialist
AAA Insurance
10.2006 - 04.2015
Customer Service/Tech Support
Citibank
04.1999 - 08.2006
Associate of Business Administration -
College of Southern Nevada
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