Brianna Rosas
Spring Valley,CA
Summary
Extremely motivated to constantly develop skills and grow professionally. Advanced computer proficiency and training in industry operations. A strong work ethic with a positive attitude. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
10
10
years of professional experience
Work History
Financial Services Representative II
San Diego County Credit Union
02.2022 - Current
- Responded to inquiries from members and provided financial advice to drive fiscal growth.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised members on favorable investment opportunities to meet established financial goals.
- Interviewed over 15 members and potential members to determine their financial needs and aid in selecting appropriate products and services.
- Responsible for keeping abreast of current policies, procedures and new products.
- Ensure operational integrity through consistent and timely audits of loan and new account files and documentation.
Member Service Representative I
San Diego County Credit Union
05.2019 - 02.2022
- Processed over 50 daily teller transactions for members accepting loan payments, money transfers, cashing checks, and balancing cash drawers.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted supervisor with audits and daily balancing of branch's vault.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Shift Supervisor
Starbucks
12.2013 - 05.2019
- Helped store management meet standards of service and quality in daily operations.
- Greeted customers while working through high volume of tasks.
- Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.
Education
High School Diploma -
Gompers Preparatory Academy
San Diego06.2013
Skills
- Excellent Communication Skills
- Team worker
- Proven Leader
- Strong Work Ethic
- Troubleshooting
- Conflict Resolution
- Motivated and Self-driven
- Organized
- Time management
- Staff Training
- Administrative Support
Timeline
Financial Services Representative II
San Diego County Credit Union
02.2022 - Current
Member Service Representative I
San Diego County Credit Union
05.2019 - 02.2022
Shift Supervisor
Starbucks
12.2013 - 05.2019
High School Diploma -
Gompers Preparatory Academy
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