Andrean Smith
Jamaica
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Waitress
Jerk Land Restaurant
2019.06 - 2023.02
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Customer Service Representive
Hay City Supermarket and Liquor Store
2015.04 - 2018.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Guys Hill High
Guys Hill District, St Catherine 05.2004
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Hospitality service expertise
Enclosure
2
Characteristic
2024054
Reading, listening to music and socializing
I enjoy reading and leaning new things, i have a position for soft music which gives me a peace of mind and help me to meditate.
I also enjoy relaxing with friends in my free time.
Timeline
Waitress
Jerk Land Restaurant
2019.06 - 2023.02
Customer Service Representive
Hay City Supermarket and Liquor Store
2015.04 - 2018.11
High School Diploma -
Guys Hill High
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