Knowledgeable Guest Connections Specialist with solid background in promoting brand engagement and enhancing customer experience. Successfully facilitated numerous product launches and marketing campaigns to boost brand visibility. Demonstrated strong interpersonal and communication skills while effectively managing public interactions and promotional events.
Hi, I’m
Andreana Diaz
Miami Beach,FL
Summary
Overview
8
years of professional experience
Work History
Multiple companies such as CBS, Footlocker, JP Morgan and Chase
Brand Ambassador
01.2016 - 01.2024
Job overview
- Lead engaging events, effectively driving brand awareness, fostering consumer connections
- Managed dynamic teams, ensured exceptional satisfaction and positive brand representation
- Surpassed objectives, significantly amplifying customer acquisition and retention efforts
Pharmapacks
Customer Service Representative
01.2019 - 01.2021
Job overview
- Provided outstanding customer service, promptly addressing inquiries and resolving issues to ensure high customer satisfaction
- Managed customer accounts, ensuring accurate data entry and record-keeping
- Developed strong relationships, contributing to high customer retention rates
Victoria's Secret
Sales Associate
01.2016 - 01.2019
Job overview
- Provided exceptional customer service, assisting customers with product selection and purchases, ensuring a positive shopping experience
- Managed and processed financial transactions, including cash handling and credit card payments, with accuracy and attention to detail
- Developed strong relationships with customers, contributing to customer loyalty and repeat business
Sunglass Hut
Manager
01.2016 - 01.2019
Job overview
- Delivered personalized service, helped find the perfect eyewear, enhanced satisfaction
- Achieved top performance, communicated product benefits, consistently exceeded targets
- Merchandised to maintain an attractive and engaging sales floor, increased transactions
Education
SUNY Old WestburyOld Westbury, NY
Bachelor of Science from Business Administration
12-2025
University Overview
- Expected Graduation: December 2024
- Relevant Coursework: Accounting, Finance, Management, Marketing, Economics
Skills
- Exceptional Customer Service
- Effective Communication
- Adaptability and Stress Management
- Organizational and Technical Proficiency
- Event Management and Operational Oversight
- Problem-Solving and Leadership
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
Awards
Awards
- Top Performance, Recognized for highest transaction handling accuracy, Victoria's Secret, 08/01/19
- National Customer Service Award, 3rd Place
- Treasurer, BOCES Tech Institute
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Pharmapacks
01.2019 - 01.2021
Brand Ambassador
Multiple companies such as CBS, Footlocker, JP Morgan and Chase
01.2016 - 01.2024
Sales Associate
Victoria's Secret
01.2016 - 01.2019
Manager
Sunglass Hut
01.2016 - 01.2019
SUNY Old Westbury
Bachelor of Science from Business Administration
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