Andreana Gonzalez
Port Hueneme,CA
Summary
To bring my strong sense of dedication, motivation, and responsibility to an organization and to utilize my skills, abilities and experience in the veterinary field to ensure the company's success.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
15
15
years of professional experience
Work History
PAW Plan Specialists
National Veterinary Associates
Westlake Village
05.2019 - 05.2024
- Conduct 30 to 50 outbound calls daily to provide support for hospitals.
- Employ Microsoft Outlook, Excel, and Word to perform administrative tasks and organize patient charts efficiently.
- Schedule appointments as necessary.
- Educate clients regarding PAW Plans and their associated benefits.
- Distribute weekly summary reports via email.
- Utilize Microsoft Teams and Zoom for meetings with hospital managers.
- Oversee accounting functions.
- Manage the collection of outstanding accounts.
- Implement streamlined patient intake processes to enhance workflow efficiency within veterinary clinics.
Receptionist
Veterinary Dental Specialties and Oral Surgery
Santa Barbara
10.2018 - 05.2019
- Ensure the dental examination room is properly prepared for daily operations.
- Prepare all necessary documentation for the day’s activities.
- Welcome and check in clients and patients upon arrival.
- Contact clients to confirm appointments for the following day.
- Schedule appointments, complete data entry, and accurately record messages.
- Assist clients by addressing their inquiries and concerns.
- Follow up with clients to evaluate the well-being of their pets.
- Assisted, as required, in restraining cats and dogs during procedures when necessary.
- Deliver exceptional customer service by promptly addressing inquiries and resolving any issues.
Client Service Representative (CSR)
Advanced Veterinary Specialists
Santa Barbara, CA
12.2014 - 05.2019
- Collect payments from clients.
- Receive and direct calls in a professional manner to the correct specialty department. Address emergency calls and submit consult requests to various departments.
- Book appointments, complete data entry, and record accurate messages.
- Assist clients with questions and concerns.
- Greet and check in clients/patients
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times for clients.
Receptionist
Veterinary Specialty and Emergency Center of Thousand Oaks
Thousand Oaks, CA
07.2014 - 10.2018
- Received and directed incoming calls to the appropriate specialty department.
- Scheduled appointments, completed data entry tasks, and organized patient charts.
- Provided assistance to clients by addressing their inquiries and concerns, while also documenting follow-up notes for future reference.
- Welcomed and checked in clients and patients upon arrival.
- Facilitated the checkout process for clients and patients.
- Confirmed weekly appointments.
- Managed call backs and issued sympathy cards as needed.
- Provided restraint for both cats and dogs during procedures.
Receptionist
Pet Emergency and Specialty Hospital
Thousand Oaks, CA
06.2013 - 07.2014
- Received and directed incoming calls to the appropriate specialty department in a professional manner.
- Scheduled appointments efficiently.
- Conducted data entry tasks accurately.
- Managed the filing of charts and the scanning of documents.
- Assisted clients and addressed their concerns effectively.
- Recorded messages with precision.
- Welcomed and checked in clients and patients.
- Ensured that necessary supplies for snake care were adequately stocked.
- Processed the checkout procedure for clients and patients.
- Confirmed appointments for the upcoming week.
- Conducted follow-up calls and prepared sympathy cards as needed.
- Provided assistance in restraining cats and dogs during procedures.
Massage Therapist
Montecito Body works
Montecito, CA
05.2009 - 09.2009
- Developed and proposed comprehensive treatment plans for clients, detailing the specific types of massage modalities to be administered.
- Documented clients' conditions and tracked their progress meticulously.
- Administered body treatments in a manner that ensured both safety and comfort for clients.
- Scheduled appointments efficiently.
- Maintained the cleanliness and organization of treatment rooms, thereby upholding a professional environment for clients.
Education
High School Diploma -
Santa Barbara Business College
Ventura, CA05-2009
High School Diploma -
Carpinteria High School
Carpinteria, CA06-2008
Skills
- Customer relations
- Expert problem solving
- Quality assurance
- Analytical thinking
- Documentation management
Languages
English
Spanish
Timeline
PAW Plan Specialists
National Veterinary Associates
05.2019 - 05.2024
Receptionist
Veterinary Dental Specialties and Oral Surgery
10.2018 - 05.2019
Client Service Representative (CSR)
Advanced Veterinary Specialists
12.2014 - 05.2019
Receptionist
Veterinary Specialty and Emergency Center of Thousand Oaks
07.2014 - 10.2018
Receptionist
Pet Emergency and Specialty Hospital
06.2013 - 07.2014
Massage Therapist
Montecito Body works
05.2009 - 09.2009
High School Diploma -
Santa Barbara Business College
High School Diploma -
Carpinteria High School