Kimberly Taylor
Racine
Summary
Resourceful Health Plan Specialist known for high productivity and efficient task completion. Possess specialized skills in health policy interpretation, claims processing, and customer service management. Excel in communication, problem-solving, and adaptability to ensure optimal service delivery and compliance with healthcare regulations and Quality Assurance in a call center environment.
Overview
9
9
years of professional experience
Work History
Health Plan Specialists
Medica
04.2025 - Current
- Helping customers with Health Plan needs and claims.
Health Plan Specialists
Dahl Consulting/Medica
08.2024 - 04.2025
- Customer Service call center helping customers with their health plan needs, questions, finding providers.
Warehouse Customer Service
Medline Industries
Grayslake
09.2022 - 12.2024
- Warehouse, Shipping, Orders, Inventory, Training.
CSR/QA LEAD
Enova Financial
02.2017 - 09.2022
- Call center processing loan applications, taking payments, Customer Service, Quality Assurance, Training, Quality metrics, listening to calls and providing feedback and training.
Education
Associate's Degree - Healthcare, Medical Billing and Coding CBCS and CCA, E-Commerce
Computr Systems Institute
Skills
- Customer service
- Management
- Advanced
- Intermediate
- Training
- Quality assurance
- Call center
- Expert
- Inbound call center
- Account management
- Claims
- Medical billing and coding
- Inventory
Personal Information
Willing To Relocate: 1
Timeline
Health Plan Specialists
Medica
04.2025 - Current
Health Plan Specialists
Dahl Consulting/Medica
08.2024 - 04.2025
Warehouse Customer Service
Medline Industries
09.2022 - 12.2024
CSR/QA LEAD
Enova Financial
02.2017 - 09.2022
Associate's Degree - Healthcare, Medical Billing and Coding CBCS and CCA, E-Commerce
Computr Systems Institute