Izasha Jenson

Health Plan Advisor

Bloom Insurance Agency

08.2023 - Current

Educated clients on available health plan options, resulting in informed decisionmaking.
Assisted members in navigating complex insurance policies, simplifying their understanding of coverage benefits.
Collaborated with healthcare providers to ensure seamless coordination of services for members.
Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate information to clients.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Documented and detailed calls and complaints using call center's CRM database.
Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Placed outbound customer service or customer satisfaction calls to follow up on issues.
Assisted team members in improving their performance through constructive feedback and sharing best practices.
Met customer call guidelines for service levels, handle time and productivity.