ANDREANA JOHNSON
Atlanta,GA
Summary
Entry level Clinical Medical Assistant with 10+ years of professional experience in customer service, data management, and Microsoft Office. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Representative
Alliant Credit Union
Chicago, IL, US
02.2023 - 08.2024
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner
- Participated in training sessions designed to improve knowledge of product features and benefits
- Processed member applications, updated accounts, and maintained records
- Handled sensitive and confidential information with discretion to maintain department security
- Provided exceptional customer service to clients in fast-paced call center environment
- Utilized cash handling techniques to process payments accurately and efficiently
Data Entry Clerk
West Suburban Sports Complex
US
07.2019 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used internal software to process reservations, check-ins and checkouts
- Collected deposits, fees and payments
- Monitored office supplies by checking inventory and placing orders
- Kept accounts in balance and ran daily reports to verify totals
Youth Coach
Rising Student Athletes Inc.
US
06.2017 - 06.2020
- Recruited and onboarded a cohort of thirty high school basketball players from the Chicago-land area, bolstering participation in the youth basketball program
- Fostered meaningfully relationships with players, parents, coaches, supporters, external organizations, providing mentorship and guidance
- Spearheaded the development, design, and maintenance of the program's website and social media platforms
- Organized fundraising initiatives, securing five-thousand in financial support for the programs operations and growth
Coach, Marketing Consultant, Recruiter Part Time
Bulls Kids Nation
US
06.2016 - 06.2020
- Lead, supported, and executed year-round youth basketball programs, including teaching participants through effective communication the fundamentals and principles of basketball (includes physical demonstrations)
- Fostered professional relationships with participants, their families, and key partners, including the Bulls organization, ensuring a collaborative experience
- Maintained positive and professional relationships with participants, families, and Bulls partners to help increase enrollment by 5% at locations and build the program
Driver
Lyft
Chicago, IL, US
08.2018 - 08.2019
- Communicated warmly with passengers during trip to provide pleasant experience
- Provided passengers with assistance entering and exiting vehicles and helped them with any luggage
- Provided excellent customer service to passengers to establish repeat business and positive ratings
- Cleaned vehicle before each shift to provide tidy and safe environment for passengers
- Utilized GPS navigation systems to efficiently transport customers to their desired destinations
Warehouse Associate- Cashier
Home Depot
US
04.2018 - 02.2019
- Worked forklift inbound before transferring to store
- Demonstrated ability to accurately handle cash transactions and provide change without error
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Utilized customer service skills in a fast-paced retail environment
Work Study Student
Governors State University
University Park, IL, US
08.2014 - 05.2016
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner
- Participated in training sessions designed to improve knowledge of product features and benefits
- Processed member applications, updated accounts, and maintained records
- Handled sensitive and confidential information with discretion to maintain department security
- Provided exceptional customer service to clients in fast-paced call center environment
- Utilized cash handling techniques to process payments accurately and efficiently
Education
High School Diploma -
Plainfield East High School
Plainfield, ILNone - Psychology
Governors State University
University Park, IL05.2014
Skills
- Microsoft Office
- Customer Service
- Multi-tasking
- Critical Thinking
- Time Management
- Reliable
- Communication
- Leadership
- HIPAA Compliance
- Teamwork
Certification
Clinical Medical Assistant- Stepful National Healthcareer Association March 2025
CPR Certification
Timeline
Member Service Representative
Alliant Credit Union
02.2023 - 08.2024
Data Entry Clerk
West Suburban Sports Complex
07.2019 - 07.2020
Driver
Lyft
08.2018 - 08.2019
Warehouse Associate- Cashier
Home Depot
04.2018 - 02.2019
Youth Coach
Rising Student Athletes Inc.
06.2017 - 06.2020
Coach, Marketing Consultant, Recruiter Part Time
Bulls Kids Nation
06.2016 - 06.2020
Work Study Student
Governors State University
08.2014 - 05.2016
High School Diploma -
Plainfield East High School
None - Psychology
Governors State University