ANDREANA JOHNSON
Elgin,IL
Summary
Entry level Clinical Medical Assistant with 10+ years of professional experience in customer service, data management, and Microsoft Office. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
European Service At Home
Joliet, Illinois
06.2025 - Current
- Assisted clients with daily living activities and personal care.
- Developed tailored care plans to meet individual client needs.
- Administered medications according to prescribed schedules.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Member Service Representative
Alliant Credit Union
02.2023 - 08.2024
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner
- Participated in training sessions designed to improve knowledge of product features and benefits
- Processed member applications, updated accounts, and maintained records
- Handled sensitive and confidential information with discretion to maintain department security
- Provided exceptional customer service to clients in fast-paced call center environment
- Utilized cash handling techniques to process payments accurately and efficiently
Data Entry Clerk
West Suburban Sports Complex
07.2019 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used internal software to process reservations, check-ins and checkouts
- Collected deposits, fees and payments
- Monitored office supplies by checking inventory and placing orders
- Kept accounts in balance and ran daily reports to verify totals
Youth Coach
Rising Student Athletes Inc.
06.2017 - 06.2020
- Recruited and onboarded a cohort of thirty high school basketball players from the Chicago-land area, bolstering participation in the youth basketball program
- Fostered meaningfully relationships with players, parents, coaches, supporters, external organizations, providing mentorship and guidance
- Spearheaded the development, design, and maintenance of the program's website and social media platforms
- Organized fundraising initiatives, securing five-thousand in financial support for the programs operations and growth
Driver
Lyft
08.2018 - 08.2019
- Communicated warmly with passengers during trip to provide pleasant experience
- Provided passengers with assistance entering and exiting vehicles and helped them with any luggage
- Provided excellent customer service to passengers to establish repeat business and positive ratings
- Cleaned vehicle before each shift to provide tidy and safe environment for passengers
- Utilized GPS navigation systems to efficiently transport customers to their desired destinations
Warehouse Associate- Cashier
Home Depot
04.2018 - 02.2019
- Worked forklift inbound before transferring to store
- Demonstrated ability to accurately handle cash transactions and provide change without error
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits
- Utilized customer service skills in a fast-paced retail environment
Education
None - Psychology
Governors State University
University Park, ILHigh School Diploma -
Plainfield East High School
Plainfield, ILSkills
- Microsoft Office
- Customer Service
- Multi-tasking
- Critical Thinking
- Time Management
- Reliable
- Leadership
- HIPAA Compliance
- Teamwork
- Effective communication
- Client documentation
Certification
- Clinical Medical Assistant- Stepful National Healthcareer Association March 2025
- CPR
- BLS
- First Aid
Timeline
Caregiver
European Service At Home
06.2025 - Current
Member Service Representative
Alliant Credit Union
02.2023 - 08.2024
Data Entry Clerk
West Suburban Sports Complex
07.2019 - 07.2020
Driver
Lyft
08.2018 - 08.2019
Warehouse Associate- Cashier
Home Depot
04.2018 - 02.2019
Youth Coach
Rising Student Athletes Inc.
06.2017 - 06.2020
None - Psychology
Governors State University
High School Diploma -
Plainfield East High School