Andreloude Pierre
FORT PIERCE
Summary
Dynamic and results-driven professional with a strong background in customer care coordination, dedicated to delivering empathetic and organized quality service. Proven ability to build meaningful relationships while streamlining support workflows to enhance customer experiences. Passionate about leveraging problem-solving skills to achieve high levels of success. Committed to advocating for customers and ensuring their needs are met with excellence and efficiency.
Overview
2026
2026
years of professional experience
Work History
Account Manager/ Customer Care
Convey Health Solutions Inc.
2013 - 2015
- Handled refunds, claims, mail orders and over the counter pharmacy.
- Making sure customer received benefits in timely manner
- Processed doctors’ orders, confirmed prescriptions and adjusted account to ensure
- Delivery of mail order diabetic supplies
- Placed orders for diabetic supplies such as insulin lancets and testing for delivery
- Collaborated with cross-functional teams to develop tailored solutions for client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Assisted clients in understanding eligibility requirements and navigating application processes.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Certified Nursing Assistant
Life Care Centers of America
01.2008 - 12.2017
- Assist patient with daily care (feeding, bathing and day to day task)
- Assist with patient health care goals and care guides for patient
- Hands on patient care
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Serve meals, make beds and keep rooms clean
- Set up medical equipment and assist with some medical procedures
- Educated patients and families on health management and wellness practices.
- Maintained cleanliness and organization of patient areas to promote safety.
- Collaborated with healthcare team to develop personalized care plans.
Radiology scheduler
Change Healthcare inc
01.2018 - 10.2025
- Obtains current patient information from established and new patients, and accurately enters/updates in the scheduling system
- Schedules and re-schedules appointments as needed
- Accurately message or transfers call to physicians and nurses when protocol indicated
- Identifies payer source and verifies insurance eligibility
- Assists patients with completion of paperwork when necessary
- Reviews Scheduling System for needed updated demographics and consent form
- Accurately imports registration documents into the patient's electronic health record.
- Scheduled patient appointments using electronic health record systems to optimize workflow.
Youth Case Manager
Lifebridge- Chrysalis Health
01.2017 - 01.2018
- Case managers supervise youth under age 18 who have been charged with a crime.. assisting youth with physical or mental disabilities. works with the child as well as the parents on securing necessary services, either medical or social, also works with other organizations to obtain necessary testing to determine the best course of treatment for her clients.
- The focus in most cases is on a successful transition to adult life, and to allow the child to become as independent as his individual situation allows.
- Conducting monthly team meetings with parents and Jpo to access youth progress, monitor daily activities and monthly progress.
- Facilitated access to community resources, enhancing client engagement in treatment programs.
- Monitored client progress through regular assessments and adjusted care plans accordingly.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
- Educated clients on available services and support systems to foster self-advocacy skills.
- Implemented best practices for documentation, ensuring compliance with regulatory standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Enrollment and eligibility specialist (Florida Healthy Kids)
Maximus Health Inc
01.2015 - 01.2017
- Determine whether or not applicants for various programs meet the necessary qualifications.
- Work with government aid, Medicare or Medicaid. Fact checking, record keeping, and advocacy
- On behalf of clients, verifying household income and eligibility status
Senior Benefits Specialist
Nations Health Pharmaceuticals
01.2011 - 01.2012
- Communicating with patients and providers
- Scheduling, canceling, and rescheduling patient appointments
- Reminding patients of upcoming appointments and tracking missed appointments
- Answering multiple telephones and accurately documenting messages
- Forwarding telephone calls appropriately and following up on return calls
- Checking-in patients and properly documenting registration
- Insurance verification and verification of patient demographics
- Filing medical records
- Retrieving medical records and delivering to appropriate providers or department
- Filing patient and administrative files
- Copying and faxing duties
- Collecting co-pays and cash from patients, getting authorization on credit cards
- Entering charges, payments, and balancing the day in the computer
- Analyzed claims data to identify trends and improve benefit utilization.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Processed and certified documents for accuracy and compliance with government regulations.
Customer Service Rep/Telesales Rep
Aegis Communications Inc
01.2006 - 01.2010
- Handled high volume inbound and outbound calls for 3 campaigns: Comcast, Bellsouth and Affinity
- Assisted valued customers with frequently asked questions, processed Payments, set appointments.
- Offered upgrades to existing customers
- Utilized CRM software to track interactions and manage customer accounts efficiently.
- Handled escalated issues, demonstrating conflict resolution skills in high-pressure situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Receptionist
Maries Thrift Store
01.2005 - 01.2006
- Provide administrative support such as answering phones, filing, and Handling inventory.
- Scheduled and coordinated appointments.
- Maintained and restocked inventory.
Cashier
Eke Markets
01.2003 - 01.2004
- Responsible for daily cash transactions
- Assisted customers with lottery, gas, and personal items.
- Managed inventory levels by restocking shelves and organizing products.
- Handled customer complaints with professionalism, ensuring satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma - Nursing
West Wood High School
Ft. Pierce, FL06-2006
Bachelor of Science -
Indian River State College
01-2028
Paramount training - Cna, med tech
01.2009
Skills
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Problem resolution
- Team collaboration
Timeline
Radiology scheduler
Change Healthcare inc
01.2018 - 10.2025
Youth Case Manager
Lifebridge- Chrysalis Health
01.2017 - 01.2018
Enrollment and eligibility specialist (Florida Healthy Kids)
Maximus Health Inc
01.2015 - 01.2017
Senior Benefits Specialist
Nations Health Pharmaceuticals
01.2011 - 01.2012
Certified Nursing Assistant
Life Care Centers of America
01.2008 - 12.2017
Customer Service Rep/Telesales Rep
Aegis Communications Inc
01.2006 - 01.2010
Receptionist
Maries Thrift Store
01.2005 - 01.2006
Cashier
Eke Markets
01.2003 - 01.2004
Paramount training - Cna, med tech
Account Manager/ Customer Care
Convey Health Solutions Inc.
2013 - 2015
High School Diploma - Nursing
West Wood High School
Bachelor of Science -
Indian River State College