Andrea Ramirez Chapa
Arlington,TX
Summary
Dedicated Patient Care Coordinator with 15 years of dental healthcare experience. Communicates with patients to gather and document insurance and connect with dental healthcare resources. Assists patients in completing paperwork and understanding complex authorization processes. Detailed understanding of dental terminology and patient procedures. Meticulous record-keeper in over 15 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Multi-tasking manager well-known for creating positive workplace culture high-performing teams. Demonstrated practice management software expertise, dedicated to efficiency.
Overview
14
14
years of professional experience
Work History
Office Manager
Anthony B Henegar DDS PA
09.2022 - Current
- Started in Sept 2022 as Treatment Plan/Insurance coordinator and moved on to Office Manger in Feb 2023
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Registered Dental Assistant
Kessler Park Dental
09.2019 - 10.2020
- Started in Sept 2019 as Lead Registered Dental Assistant and moved on to Treatment/Insurance Coordinator in Oct 2020
- Provided chair-side assistance during operative, preventive, periodontal, restorative, and prosthetic dental procedures
- Prepared and sterilized dental equipment prior to procedures
- Monitored inventory to support constant availability of consumable supplies and required tools
- Maintained compliance with all regulatory requirements and standards through inspection of dental components
- Adhered to radiation exposure precautions when taking dental radiographs
- Initiated plans for treatments, procedures, medications, and continuing care requirements
- Monitored care delivery by completing patient care calls and maintaining case management files
- Provided patient orientation and education to patients and families through personal interaction
- Participated in meetings and coordinated patient care requirements with other care providers
- Identified insurance payer sources and verified insurance coverage
- Managed follow up appointments
- Assisted patients with understanding insurance policies and making effective dental health care decisions
- Referred patients and coordinated all paperwork to obtain support services
- Determined estimated cost for services provided creating treatment plans accordingly
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
- Explained procedures and obtained signatures on clinical, and financial forms
- Identified and collected copayments to meet patient financial obligations, including applicable deductibles.
Registered Dental Assistant
Henegar Dental - Arthur Henegar DDS
07.2016 - 09.2018
- Provided chair-side assistance during operative, preventive, periodontal, restorative, and prosthetic dental procedures
- Prepared and sterilized dental equipment prior to procedures
- Adhered to radiation exposure precautions when taking dental radiographs
- Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face contact
- Maintained compliance with all regulatory requirements and standards through inspection of dental components
- Monitored inventory to support constant availability of consumable supplies and required tools
- Fabricated, fit and adjusted orthodontic devices, including retainers, bands and wires
- Cleaned and polished removable appliances
Registered Dental Assistant
Anthony Henegar DDS PA
02.2010 - 07.2016
- Over my years of employment, I worked at Anthony Henegar's second location Pioneer Park Dental as one of his dental assistants in a high volume environment.
- I also worked with Anthony's brother, Asher Henegar and was instrumental in assisting him in opening his private practice Cardinal Dentistry also located in Irving, TX. I worked for both brother simultaneously from 2014-2016 until Asher moved to Colorado.
- Provided chair-side assistance during operative, preventive, periodontal, restorative, and prosthetic dental procedures
- Prepared and sterilized dental equipment prior to procedures
- Adhered to radiation exposure precautions when taking dental radiographs
- Assisted patients with dental needs, providing excellent internal and external customer service via telephone or face-to-face contact
- Maintained compliance with all regulatory requirements and standards through inspection of dental components
- Monitored inventory to support constant availability of consumable supplies and required tools
- Fabricated, fit and adjusted orthodontic devices, including retainers, bands and wires
- Cleaned and polished removable appliances
Education
Registered Dental Assistant License , Dental Assistant Registration Course and -
UT Health San
San Antonio, TXHigh School Diploma -
Grand Prairie High
Grand Prairie, TXSkills
- Front Office Management
- Dental Staff Support
- Patterson EagleSoft PMS
- Operational Requirements
- Dental Insurance Knowledge and Navigation
- Clinic Administration
- Payroll Processing
- Accounts Payable and Receivable
- Claims Electronic Filing System
- Dental Insurance verification
- Case management
- Coordinate referrals
- Regulatory compliance
- Schedule Management
- Registered Dental Assistant cross-trained in dental front and back office
- Prescription Refills
- Chair Side Assistance
- Patient Pre and Postoperative Care
- Infection Control Proficiency
- Kitchen Cleaning
Timeline
Office Manager
Anthony B Henegar DDS PA
09.2022 - Current
Registered Dental Assistant
Kessler Park Dental
09.2019 - 10.2020
Registered Dental Assistant
Henegar Dental - Arthur Henegar DDS
07.2016 - 09.2018
Registered Dental Assistant
Anthony Henegar DDS PA
02.2010 - 07.2016
Registered Dental Assistant License , Dental Assistant Registration Course and -
UT Health San
High School Diploma -
Grand Prairie High
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