Savita Lall
Queens,NY
Summary
A diligent and versatile individual with extensive experience in customer service and administrative roles. Proficient in database management, customer relations, and administrative duties. Dedicated to achieving excellence and consistently delivering impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Supervisor
Computer/Cell Phone Parts
12.2022 - Current
- Orchestrated staff development, ensured store upkeep, managed operational procedures, addressed customer queries, and utilized software to enhance customer experiences in retail.
- Created and implemented employee monthly action plans which; increased sales by 50% and; in turn, improved customer loyalty by 70%.
- Implemented more productive ways to process and respond to customer inquiries, which decreased wait times for inquiries by 50% and increased customer satisfaction by 60%.
- Maintained sales staff by selecting, orienting, and training 10 full-time and part-time employees, which increased workflow by 50% and sales by 40%.
Medical Administrative Secretary
Suddie Public Hospital
08.2021 - 10.2022
- Assisted RHO (Regional Health Officer) with duties while overseeing administrative functions and patient interactions to ensure smooth operations in medical office settings.
- Facilitated more effective ways to process and admit patients during come down of COVID-19 which allowed patients to be admitted 40% faster and in turn allowed operations to run 20% to 30% smoother.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for physicians, scheduling appointments, and handling patient inquiries.
- Registered new patients in electronic medical records before appointment schedule.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Johanna Cecilia Secondary School
Guyana01.2022
Skills
- Customer Service
- Strategic Sales
- Staff Training and Development
- File and database Management
- Document Preparation
- Medical Records Management
Certification
- Certified Administrative Assitant , Women's Inovation And Investment Network- 2021
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Supervisor
Computer/Cell Phone Parts
12.2022 - Current
Medical Administrative Secretary
Suddie Public Hospital
08.2021 - 10.2022
High School Diploma -
Johanna Cecilia Secondary School
- Certified Administrative Assitant , Women's Inovation And Investment Network- 2021
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