Andreas Goutzoulis
Lexington,KY
Summary
Dynamic Outpatient Services Coordinator at SUN Behavioral Health with a proven track record in patient advocacy and financial clearance. Skilled in Epic and effective communication, I excel at enhancing patient satisfaction and streamlining operations, ensuring seamless care delivery and compliance with healthcare regulations. Passionate about training and developing teams for optimal performance.
Overview
19
19
years of professional experience
Work History
Outpatient Services Coordinator
SUN Behavioral Health
Lexington, KY
04.2025 - Current
- Patient Coordination: Act as a liaison between patients, healthcare providers, and insurance companies to ensure seamless care delivery.
- Financial Clearance: Implemented insurance verification process for Lexington office. Responsible for verifying insurance is active, educate patients on their benefits and provide the Estimated Patient Liability for review and collection of upfront costs.
- Appointment Management: Schedule and manage intake assessments, ensuring that patients receive timely care and follow-up services.
- Communication: Facilitate communication between patients, their families, and healthcare professionals to address any questions or concerns.
- Documentation: Maintain accurate patient records and documentation, ensuring compliance with healthcare regulations and privacy policies.
- Patient Advocacy: Serve as a patient advocate, helping patients navigate the healthcare system and access necessary resources.
Patient Access Manager II
Common Spirit/Conifer Health Solutions
Lexington, KY
12.2022 - 01.2025
- Responsible for leading all daily Patient Access operations.
- Assists in preparation for both short- and long-range planning recommendations for all Registration Process areas including pre-service and point-of-service financial clearance activities and Patient Access functions.
- Actively practice budget/cost management.
- Develop and implement action plans as identified.
- Manage all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
Performance Specialist II
Conifer Health Solutions
, Southeast Division
11.2021 - 12.2022
- Worked with Common Spirit Southeast Division leadership to analyze trends in organizational and individual performance to identify gaps in performance and training needs to improve performance within the markets.
- Provided support and training new hires as well as existing team members to ensure a clear understanding of procedures.
- Developed, trained and mentored performance procedures.
- Worked closely with all levels in Conifer from individual contributors through executive leadership as well as client leadership.
Print Production Manager
Wall Street Greetings
Versailles, KY
09.2019 - 07.2020
- As the Print Production Manager, I organized and monitored the flow of printed materials in a high-volume printing company.
- In this role, I checked schedules, confirmed product specifications, arranged adjustments, and oversaw the work of staff in the department monitored the quality and shipping of the product, while ensuring deadlines were met.
Training & Development Specialist
Conifer Health Solutions
, National
10.2014 - 09.2019
- Provided all supported business units and emerging clients with standardized new hire, refresher, new processes and systems training.
- Functioned as a subject matter expert in multiple lines of business and created and updated training curriculum as needed.
- Created and maintained training reports of all training activities.
- Represented the Learning & Development team in meetings with business partners, leadership and project teams.
- Functioned as a performance consultant, collaborated with Process and Operations to perform needs-assessment and recommended training solutions.
Patient Service Center Supervisor
Conifer Health Solutions
Louisville, KY
09.2013 - 10.2014
- As the Patient Service Center Supervisor, I direct and manage staff in performing PreAccess related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions and clearing registration errors and editing pre-bill.
Operations Analyst Team Lead
KYOne Health/Conifer Health Solutions
, Kentucky Market
05.2012 - 09.2013
- Collected and organized information from various sources like EMR data and other applications.
- Examined data to determine what is important to the problem and which methods are best to analyze it.
- Advised managers on findings and the various courses, they can take to address the problem.
- Created reports for managers to review and made recommendations for improvements.
Patient Access Representative III
Catholic Health Initiatives
Lexington, KY
05.2006 - 05.2012
- As a Patient Access Representative, I was responsible for processing patient registrations, verifying demographics and obtaining insurance cards and identification.
- Responsibilities also included scheduling appointments, transcribing orders, explaining financial options to patients and updating medical records accurately and efficiently.
Education
Bachelor's - HIstory
Ashford University
Skills
- Talent training and development
- Customer Service
- Patient Satisfaction
- Revenue Cycle
- Quality Assurance
- Critical Thinking Proficiency
- Epic
- Cerner
- Meditech
- Transunion
- Cultural Awareness
- Sensitivity
- Multi-payer mix knowledgeable
- Personal Integrity
- Professional Integrity
- Patient coordination
- Insurance verification
- Appointment management
- Financial clearance
- Performance analysis
- Effective communication
- Team leadership
- Training development
- Best practices implementation
- Customer service
Timeline
Outpatient Services Coordinator
SUN Behavioral Health
04.2025 - Current
Patient Access Manager II
Common Spirit/Conifer Health Solutions
12.2022 - 01.2025
Performance Specialist II
Conifer Health Solutions
11.2021 - 12.2022
Print Production Manager
Wall Street Greetings
09.2019 - 07.2020
Training & Development Specialist
Conifer Health Solutions
10.2014 - 09.2019
Patient Service Center Supervisor
Conifer Health Solutions
09.2013 - 10.2014
Operations Analyst Team Lead
KYOne Health/Conifer Health Solutions
05.2012 - 09.2013
Patient Access Representative III
Catholic Health Initiatives
05.2006 - 05.2012
Bachelor's - HIstory
Ashford University
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