Andreas Hantzis
Alpena,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Budtender/Ganjier
Neighborhood Provisions
04.2022 - 12.2024
- Contributed to the development of standard operating procedures, ensuring a consistent, high-quality experience for customers.
- Facilitated educational workshops for staff members to increase overall knowledge of products and their uses.
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
Server/Bartender
19th Hole
03.2020 - 09.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Red Brick Tap and Barrel
10.2021 - 08.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Holiday Inn
02.2014 - 09.2019
- Resolved customer complaints professionally, preserving the establishment's reputation for excellent service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
No Degree - Biology
Northern Michigan University
Marquette, MIHigh School Diploma -
Alpena High School
Alpena, MI06-2012
Skills
- Strong work ethic
- Customer service expertise
- Staff training and development
- Regulatory compliance
- Cash handling experience
- Maintaining confidentiality
- Customer education
- POS system operation
- Attention to detail
- Time management
Certification
Certified Ganjier, Master of Cannabis Service
Timeline
Budtender/Ganjier
Neighborhood Provisions
04.2022 - 12.2024
Server
Red Brick Tap and Barrel
10.2021 - 08.2022
Server/Bartender
19th Hole
03.2020 - 09.2022
Bartender
Holiday Inn
02.2014 - 09.2019
No Degree - Biology
Northern Michigan University
High School Diploma -
Alpena High School