Andrea Silva
Houston,TX
Summary
Organized and dedicated Sales Associates and Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to get firsthand experience with advertising, marketing, sales and/or management administration
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
American Income Life
01.2023 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed comprehensive marketing plans to promote insurance products to potential clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Sales Associate/Customer Service
Third Coast Events
11.2022 - 11.2022
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responded to claim inquiries
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
Supervisor
La Bonita Mexican Restaurant
06.2018 - 11.2022
- Assigning tasks
- Handling conflicts and problems
- Training staff
- Assisting customers with complaints and inquiries
- Overseeing inventory supplies and demands
- Adhering to safety and health regulations
- Handling cash operations
- Monitoring inventory reports
- Building sales and profit by distributing advertisements and fliers
Human Resource Recruiter
Nail It Roofing
09.2021 - 04.2022
- Achieves staffing objectives by recruiting and evaluating job candidates
- Advising managers; and managing relocations and intern program
- Establishes recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements
- Arranges management interviews by coordinating schedules; arranging travel, lodging, and meals; escorting applicant to interviews; and arranging community tours
Education
Associate's degree - Business Management
Portland Community College
Portland 04.2020
Skills
- Sales
- Communication skills
- Leadership
- Customer Service
- Customer Needs Assessment
- Consultative Sales Techniques
- Personal assistant experience
- Sp - Expert
- Teamwork and Collaboration
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
- Performance Motivation
- Fast Learner
- Detail-Oriented
Certification
- General Lines License
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Insurance Sales Agent
American Income Life
01.2023 - Current
Sales Associate/Customer Service
Third Coast Events
11.2022 - 11.2022
Human Resource Recruiter
Nail It Roofing
09.2021 - 04.2022
Supervisor
La Bonita Mexican Restaurant
06.2018 - 11.2022
Associate's degree - Business Management
Portland Community College