Anthony Orozco
El Paso
Summary
Licensed insurance professional with proven success in sales and customer service, offering 7 years of experience in personal and commercial insurance products. Skilled in identifying client needs, presenting tailored coverage solutions, and building lasting relationships. Strong knowledge of underwriting guidelines, policy coverage, and industry regulations. Known for delivering excellent service, exceeding sales targets, and maintaining high client retention. Adept at managing CRM systems, handling objections, and navigating competitive markets.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Lakeview Household Insurance Solutions
08.2024 - 07.2025
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Licensed Agent Producer
Allstate
02.2024 - 08.2024
- Connect with potential leads, via cold call, call in, or web leads.
- Quote potential leads for auto, home, umbrella, motorcycle, etc.
- Follow up with leads and start the policy.
- Assist with any issues customers may have starting new policy.
Blended Agent
The General Insurance Company
02.2021 - 02.2024
- Support inbound and outbound customer service and sales projects for a wide variety of clients.
- Service inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services.
- Contact prospective clients with request of interest about insurance products and policies.
- Contact customers with service requests, providing solutions or upselling when opportunities arise.
- Support customers, handle requests, and provide solutions with top knot customer service.
- Thoroughly learn products and services to provide customized product options.
- Maintain existing relationships with professionalism.
- Utilize new systems for accurate account management.
- Escalate customer dissatisfaction when necessary.
- Resolve issues empathetically within the first interaction.
- Licensed Agent in multiple states.
- Property and Casualty (P&C) licensed.
Insurance agent producer
Farmers Insurance
02.2020 - 02.2021
- Customer service, help current clients with issues on auto/home/life policy.
- Call leads to get insurance quotes, make sales.
Underwriter
FRED LOYA INSURANCE
08.2018 - 07.2019
- Receive inbound calls from customers to assist with adjustments to current policies.
- Complete required documentation for adjustments to policies to include removal of discounts.
Bartender
Cinemark
06.2017 - 06.2018
- Prepare alcoholic and non-alcoholic beverages for customers.
- Interact with customers, take orders, and serve snacks.
- Assess customer's needs and preferences and make recommendations.
- Verify customer's identification and of legal drinking age.
- Restock and replenish inventory and supplies.
- Provide top quality customer service.
- Complete custodial duties prior to the end of each shift.
Box Office Associate
Cinemark
03.2014 - 06.2017
- Assist customers with ticket purchases via telephone and in-person at the Box Office window.
- Cash handling, maintaining cash box, and processing payments accurately.
- Complete requested customer refunds.
- Initial conflict resolution, deescalate tense interactions and maintain composure.
Concessionist
Cinemark
11.2013 - 03.2014
- Provide quality customer service and create a welcome environment.
- Complete sales on computer terminal and accept payment for soft drinks, packaged and/or bulk candies, popcorn, hot dogs, ice cream, coffee, and other food items for customers.
- Operate, maintain, stock, and clean the concession stand.
- Cleans inside and outside of the concession stand.
Education
ASSOCIATE OF ARTS - BROADCASTING JOURNALISM
EL PASO COMMUNITY COLLEGE
El Paso, TX01.2019
HIGH SCHOOL DIPLOMA -
BEL AIR HIGH SCHOOL
01.2013
Skills
- Cold Calling
- Underwriting
- Insurance Sales
- Phone Etiquette
- Product knowledge
- Upselling
- Strong negotiation
- Outbound Sales
- Sales
- Customer service
- Time management
- Telemarketing
- Account Management
- Communication skills
- Data entry
- Inside sales
- Policy analysis
- Lead prospecting
- Client retention
Certification
- Property & Casualty License
- Insurance Producer License
- Personal Lines License
Timeline
Insurance Sales Agent
Lakeview Household Insurance Solutions
08.2024 - 07.2025
Licensed Agent Producer
Allstate
02.2024 - 08.2024
Blended Agent
The General Insurance Company
02.2021 - 02.2024
Insurance agent producer
Farmers Insurance
02.2020 - 02.2021
Underwriter
FRED LOYA INSURANCE
08.2018 - 07.2019
Bartender
Cinemark
06.2017 - 06.2018
Box Office Associate
Cinemark
03.2014 - 06.2017
Concessionist
Cinemark
11.2013 - 03.2014
HIGH SCHOOL DIPLOMA -
BEL AIR HIGH SCHOOL
ASSOCIATE OF ARTS - BROADCASTING JOURNALISM
EL PASO COMMUNITY COLLEGE
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