Andreea Feier
Winfield,WV
Summary
Dedicated and detail-oriented Claim Representative with a solid background in processing medical and hospital claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Claim Representative
UnitedHealth Group
09.2022 - Current
- Accurate processing and completion of medical and hospital claims.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Demonstrated proficiency and exceeding metrics
- Proven ability to multi task, and ability to remain focused and productive each day
Customer Support Specialist
Bamboo Health
- Prescription drug monitoring support
- Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions
- Document customer information and recurring technical issues to support product quality programs and product development.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Intake Specialist
Cohere Health
- Answer inbound phone calls, emails, and faxes from health care providers
- Collect and gather all necessary information for clinical review
- Processing MSK related prior authorizations, Locating and scheduling MD peer to peer calendar events
- Using Salesforce, Vonage, Okta, Zendesk, Slack, Jira.
Technical Support Representative
Kelly Connect
- Interact with up to 3 customers at a time over chat
- Provide customer service to resolve technology challenges thru a series of troubleshooting activities and knowledge-based research
- Billing issues, product feature inquiries, diagnosing and resolving.
Customer Service Rep
Amazon
- Provided exceptional customer service, resolving all customer-facing queries and problems such as account and billing queries and tracking their retail orders, over phone and chat.
Release of Information
Cardone Record Services
- Retrieving medical records and process them, determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources
- Taking care of daily duties, answering phones, mail intake, processing mail (ups), processing recalls for boxes and medical charts stored
- Helped billing with monthly invoices.
Education
Medical Assistant Diploma -
Westwood College
Chicago, IL03.2011
Skills
- SYSTEMS AND SKILLS
- Slack, Microsoft Teams, Salesforce, Vonage, Microsoft, Jira, Okta, Epic, Facets, Omega, Medical Terminology, Customer Service, Data entry, Quickbooks, Zoom, Epic, Citrix, AllScripts
Websites
Timeline
Claim Representative
UnitedHealth Group
09.2022 - Current
Customer Support Specialist
Bamboo Health
Intake Specialist
Cohere Health
Technical Support Representative
Kelly Connect
Customer Service Rep
Amazon
Release of Information
Cardone Record Services
Medical Assistant Diploma -
Westwood College