Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Von Epson

Southaven,MS

Summary

Dynamic and results-driven professional with experience at Best Buy, excelling in customer service and tech-savvy solutions. Proven ability to analyze complex claims at Sedgwick, demonstrating strong communication and problem-solving skills. Adept at managing multiple priorities while ensuring accuracy and fostering teamwork to enhance overall performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Claim Representative

Sedgwick Claims
12.2024 - Current

As a Claims Specialist at Sedgwick, I efficiently process and manage claims, ensuring accuracy and timely resolutions. I investigate details, analyze documentation, and coordinate with relevant parties to determine outcomes.

  • Claims Management: Expertise in efficiently managing and processing claims.
  • Problem-Solving: Skilled in analyzing complex issues and identifying effective resolutions.
  • Communication: Strong verbal and written communication for coordinating with clients, claimants, and stakeholders.
  • Attention to Detail: A thorough review of claim details to ensure accuracy and compliance.
  • Data Analysis: Analytical skills to evaluate claims, identify trends, and make informed decisions.
  • Adaptability: Comfortable in fast-paced environments, and managing shifting priorities.

Sales Associate

Best Buy
08.2023 - 10.2024

You'll greet customers, help them find products, and answer their questions. You'll explain product features, make recommendations, and stay updated on the latest tech.

  • Tech Savvy: Handled diverse types of technology and electronics to enhance technical proficiency.
  • Customer Service: You'll learn how to handle a variety of customer interactions, address concerns, and provide solutions.
  • Communication Skills: Enhanced communication abilities through collaboration with customers and team members.
  • Problem-Solving & Troubleshooting: Developed skills in troubleshooting and resolving technical issues, and environmental issues.
  • Time management: Balancing multiple tasks and priorities in a fast-paced environment has helped me manage time effectively.
  • Data Entry - Acquired skills to enter sensitive data into a secure system.
  • Teamwork: Contributed to the development of strategies for improving team performance. Provided support to team members in meeting project deadlines. Collaborated with other teams to ensure successful completion of tasks.

Education

High School Diploma -

Washington High School
05-2021

Some College (No Degree) - Business

NorthWest Mississippi Community College
Southaven, MS

Skills

  • Tech Savvy
  • Communication Skills
  • Critical Thinking Skills
  • Patience
  • Experience With Microsoft Word
  • Experience with Microsoft Excel
  • Call Handling Exp
  • Customer care
  • Troubleshooting
  • Customer Service
  • Data Entry
  • Adaptability
  • Teamwork
  • Time Management
  • Time management
  • Problem solving
  • Data analysis

Certification

CompTIA Networking+ CE Certification

Languages

English

Timeline

Claim Representative

Sedgwick Claims
12.2024 - Current

Sales Associate

Best Buy
08.2023 - 10.2024

High School Diploma -

Washington High School

Some College (No Degree) - Business

NorthWest Mississippi Community College
Von Epson