ANDREEA LAZAR
Littleton,CO
Summary
Business Administration professional with drive and initiative, thorough attention to detail, and excellent time management and task prioritization skills. Goal-oriented and results-driven individual with exceptional intercultural oral and written communication skills. Advanced Microsoft Office skills, and proficient in the use of modern technology. Adaptable with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Store Manager
Dean & David - US Army Garrison, Bavaria
Bavaria, Germany
01.2024 - 12.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Formed and sustained strategic relationships with clients.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated POS system with new products and promotional offers.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Established customer service standards and monitored staff compliance.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Identified opportunities for cost savings through waste reduction initiatives.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Recruited, trained and supervised new employees.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Program Manager
Opportunity Support, Inc
Aurora, US
01.2020 - 12.2022
- Organize programs and activities for 30 day program and 7 residential clients at Opportunity Support, Inc.
- Ensure compliance with state rules and regulations, as required by the Division for Developmental Disabilities.
- Develop a budget and operating plan for the program; develop an evaluation method to assess program strengths, and identify areas for improvement; manage a team of 15 employees with diverse talents and responsibilities.
- Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
- Provide human resources services, recruit staff, process employees, and update HR records.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
Administrative Assistant
Southwest Community Church
Littleton, US
08.2018 - 11.2019
- Maintained an orderly and clean office and filing system
- Managed the church's schedule, accounting for all holidays, pastor's duties, appointments with the ministry leaders, and events in the church facilities
- Created and published the church bulletin with notice for major events
- Maintained the church website and updates with the weekly sermons, bulletins, and events
- Answered information requests and filled out necessary paperwork
- Created and published the Playlist for Sunday Service
- Managed donations and deposits into the church's accounts and worked with the Church treasurer to report taxes
- Responded to all mail correspondence and answered and screened all incoming calls
- Managed office supplies and kept track of inventory
Program Coordinator
Alternative Support, Inc
Greenwood Village, US
06.2017 - 07.2018
- Provided leadership and management of the full range of HR functions
- Improved retention by 50% within 1 year by creating a structured on-boarding and training program
- Planned and coordinated day program activities and monitored residential clients for Alternative Support, Inc
- Maintained appointment calendar, attended Service Plan Meetings, and ensured the implementation of policies and practices
- Maintained budget and tracking expenditures/transactions
- Ensured the compliance with state rules and regulations as required by the Division for Developmental Disabilities
- Monthly tracked and collected data of 70 clients' files and monitored all human rights documents
- Weekly and/or as needed medication reviews & monitoring and scheduling regular doctor's visits
Sales Manager
Luxor Fragrnaces, Inc
Denver, US
10.2015 - 06.2017
- Management to 6 retail stores in Denver
- Created and implemented a tiered (variable) commission program that increased monthly sales by 35%
- Recruited new candidates for all positions and assisted with new hire training
- Excelled in selling products and improved overall sales of the company
- Accountable for receiving, sorting, and processing store inventory
- Ensured the proper execution of all store operations and company programs and maintained the highest level of customer service and satisfaction
Team Lead
Mountain States Imaging, Inc
Denver, US
09.2013 - 04.2016
- Facilitated the successful scanning for over 20,000 documents daily for Mountain States Imaging, LLC document scanning company and facilitated the data entry quality assurance
- Helped train and supervise 25+ individuals in document prepping and scanning
- Lead multiple client projects, cross-functional teams, established roadmaps and schedules, and coordinated on-site functions
Data Entry Supervisor
Data Entry Pro
Lakewood, US
09.2012 - 06.2013
- Facilitated the successful scanning and data transfer of over 10,000 documents daily for Data Entry Pros scanning company
- Assistant to the General Manager
Education
Master of Business Administration -
COLUMBIA COLLEGE
Denver, CO, US05.2018
Bachelor of General Studies - Business Administration, Human Services
COLUMBIA COLLEGE
Denver, CO, US05.2013
Skills
- Time management
- Multitasking
- Ability to work under pressure
- Meet deadlines
- Strong organizational skills
- Teamworking abilities
- Computer literacy
- Advanced Microsoft Office skills
- Customer service
- Marketing
- Leadership
- Problem solving
- Excellent communication
- Social skills
- Professionalism
- Conflict resolution
- Empathy
- Adaptability
- Collaboration
- Integrity
Languages
- Romanian
- English
- German
Timeline
Store Manager
Dean & David - US Army Garrison, Bavaria
01.2024 - 12.2024
Program Manager
Opportunity Support, Inc
01.2020 - 12.2022
Administrative Assistant
Southwest Community Church
08.2018 - 11.2019
Program Coordinator
Alternative Support, Inc
06.2017 - 07.2018
Sales Manager
Luxor Fragrnaces, Inc
10.2015 - 06.2017
Team Lead
Mountain States Imaging, Inc
09.2013 - 04.2016
Data Entry Supervisor
Data Entry Pro
09.2012 - 06.2013
Master of Business Administration -
COLUMBIA COLLEGE
Bachelor of General Studies - Business Administration, Human Services
COLUMBIA COLLEGE
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