Hi, I’m
Andreea Tilea
Detroit,MI
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
5
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Etsy.com
Etsy Shop
07.2020 - Current
Job overview
- Develop and maintained online retail venue
- Create store front, develop and create products, maintain inventory, manage marketing and advertising of shop
- Marketing, social media, blogging, newsletters, client retention, customer service, design, product development.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Pet Supplies PlusFarmington Hills, MI
Manager
01.2019 - 07.2019
Job overview
- Kept employees operating productively and working on task to meet business and customer needs
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
McDonald'sFarmington Hills, MI
Shift Manager
01.2016 - 10.2018
Job overview
- Trained and mentored new employees to maximize team performance
- Worked in a fast paced environment
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Dealt with customer service including effectively working as a cashier, dealing with customers problems, and solving any other issues the customer had as well as cleaning the store, cooking, prepping food, and working on a line
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Michigan Connections Academy
High School Diploma
01.2015 - 05.2019
Skills
Customer Relations
Budgeting
Cost-benefit analysis
Data validation
Data quality assurance processes
Spreadsheet management
Excel formulas
Error detection
Bookkeeping
MS Office
Attention to Detail
Data Entry
SQL
Tableau
Spreadsheets
Python
Certification
Goggle Data Analytics Certificate
Timeline
Etsy Shop
Etsy.com
07.2020 - Current
Manager
Pet Supplies Plus
01.2019 - 07.2019
Shift Manager
McDonald's
01.2016 - 10.2018
Michigan Connections Academy
High School Diploma
01.2015 - 05.2019