Andreia Accarino
Boynton Beach ,FL
Summary
Customer service professional with extensive experience in guest services and reservation management at Nova Inn Resort Hotel. Demonstrated success in enhancing customer satisfaction through effective complaint resolution and strong communication skills. Skilled in maintaining a welcoming atmosphere while managing front desk operations and cash handling efficiently.
Overview
27
27
years of professional experience
Work History
Front Desk Receptionist
Nova Inn Resort Hotel
Boynton Beach, Florida
01.2024 - 07.2025
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations using hotel management software effectively.
- Answered phone calls and addressed guest inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
BPO Customer Service
MetLife Insurance Remotely
Boynton Beach, Florida
01.2023 - 01.2024
- Managed customer inquiries and resolved issues efficiently for insurance products.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Call Center Health/Dental Insurance Custome
Apple Insurance
Boca Raton, Florida
06.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Condominium Miami /Brickell
Miami, Florida
01.2019 - 08.2021
- Greeted guests warmly and ensured a positive first impression.
- Answered phone calls and addressed guest inquiries promptly.
- Maintained cleanliness and organization of the front desk area.
- Assisted with check-in and check-out processes efficiently.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Call Center inbound/Outbound Call Center Agent
YES Weston Florida
Weston, Florida
08.2020 - 04.2021
- Conducted outbound calls to potential customers to promote products.
- Scheduled follow-up calls to ensure customer satisfaction and engagement.
- Answered incoming calls from customers regarding inquiries or complaints.
- Greeted customers in a friendly and professional manner.
Cashier Check Out Customer
Walmart store
Fort Myers/Miramar, Florida
06.2015 - 11.2018
- Processed customer transactions efficiently at the checkout counter.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained accurate cash register balances throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Cashier/Cleaning
Restaurant North Shore Hospital
Bayside, New York
05.2007 - 04.2009
- Processed customer payments accurately and efficiently at North Shore Hospital restaurant.
- Assisted customers with menu selections and special dietary needs inquiries.
- Maintained cleanliness and organization of cash register area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier/Sale Associate/Issue Credit Card
Elmo Calcados/Bakery /Cafeteria Retail Store
Belo Horizonte (brazil), Minas Gerais
02.1998 - 02.2005
- Processed customer transactions efficiently and accurately at busy retail store.
- Maintained cleanliness and organization of cashier area in bakery and cafeteria.
- Assisted customers with product selection and inquiries about menu items.
- Handled cash, credit, and digital payments securely during peak hours.
Education
High School Diploma -
Estadual Candido Portinari
Belo Horizonte (Brazil )01-2000
Skills
- Reservation management
- Guest services
- POS operation
- Scheduling appointments
- Reception area maintenance
- Customer relationship management
- Appointment scheduling
- Call forwarding
- Data entry
- Cash handling
- Package and mail receipt
- Customer service
- Sensitive information handling
- Phone etiquette
- Mail handling
- Spreadsheet tracking
- Word processing
- Telephone etiquette
- Hospitality best practices
- Complaint handling
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
Front Desk Receptionist
Nova Inn Resort Hotel
01.2024 - 07.2025
BPO Customer Service
MetLife Insurance Remotely
01.2023 - 01.2024
Call Center Health/Dental Insurance Custome
Apple Insurance
06.2021 - 10.2022
Call Center inbound/Outbound Call Center Agent
YES Weston Florida
08.2020 - 04.2021
Front Desk Receptionist
Condominium Miami /Brickell
01.2019 - 08.2021
Cashier Check Out Customer
Walmart store
06.2015 - 11.2018
Cashier/Cleaning
Restaurant North Shore Hospital
05.2007 - 04.2009
Cashier/Sale Associate/Issue Credit Card
Elmo Calcados/Bakery /Cafeteria Retail Store
02.1998 - 02.2005
High School Diploma -
Estadual Candido Portinari
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