Andreia Do Rosario
Yonkers,NY
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Best Buy
03.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Also provided back office assistance by reconciling store bank deposits and pending orders.
Dental Assistant
One Endo
03.2021 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments of numbers procedures daily.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
No Degree - Medical Assisting
Suny Westchester Educational Opportunity Center
Yonkers12.2018
High School Diploma -
Saunders Trades & Technical High School
Yonkers, NY06.2017
Skills
- Appointment Scheduling
- Customer Support
- Inbound and Outbound Calling
- Customer Complaint Resolution
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
Timeline
Dental Assistant
One Endo
03.2021 - 01.2023
Customer Service Associate
Best Buy
03.2019 - Current
No Degree - Medical Assisting
Suny Westchester Educational Opportunity Center
High School Diploma -
Saunders Trades & Technical High School