Andreia Pichardo
Winter Garden,FL
Summary
Dynamic, results-driven esthetician with comprehensive experience in spa operations, client care, and team leadership. Skilled in managing spa departments, delivering high-quality services, and promoting a welcoming, client-focused environment. Bilingual in English and Spanish, with a strong commitment to creating positive customer experiences and driving business growth.
Overview
3
3
years of professional experience
Work History
Lead Esthetician & Marketing
The Green Room Spa and Apothecary
04.2024 - Current
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
- Led promotional events within the spa that resulted in increased bookings for services.
Lead Spa Receptionist & Trainer
Hand and Stone Massage and Facial
02.2022 - 02.2024
- Processed payments and maintained transaction records.
- Recommended spa services based on client needs.
- Addressed customer inquiries and provided service information.
- Maintained a clean and welcoming reception area.
- Learned treatments to assist with guest questions.
- Coordinated appointment changes with spa team.
- Managed check-in/check-out to enhance guest experience.
- Handled high call volume and ensured smooth communication.
- Updated client records for future bookings.
- Trained new hires on scheduling and daily operations.
- Resolved customer complaints and provided solutions.
- Supported spa manager with administrative tasks.
- Coordinated with vendors and contractors for orders.
- Promoted memberships to boost retention.
Elementary School Teacher
Robertson Private School
08.2021 - 02.2022
- Cultivated a respectful classroom culture by promoting inclusivity and celebrating diversity.
- Developed positive classroom environment for nurturing student confidence and motivation.
- Monitored student progress with regular assessments to inform instruction and provide targeted support.
- Implemented hands-on learning experiences for increasing student comprehension and retention.
- Increased student engagement with innovative teaching methods that incorporated technology and creative resources.
- Fostered a love for learning by creating engaging lesson plans that catered to diverse learning styles.
Education
Full Specialist Esthetician
Aveda Institute
Winter Park, FL06.2021
West Orange High School
Winter Garden, FL06.2014
Skills
- Team Leadership and Staff Development
- Advanced Skincare Treatment
- Inventory Management
- Social Media Management
- Sales and Membership Promotions
- Bilingual (English and Spanish)
- Excellent Communication and Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Esthetician & Marketing
The Green Room Spa and Apothecary
04.2024 - Current
Lead Spa Receptionist & Trainer
Hand and Stone Massage and Facial
02.2022 - 02.2024
Elementary School Teacher
Robertson Private School
08.2021 - 02.2022
Full Specialist Esthetician
Aveda Institute
West Orange High School
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