Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andreia Siewert

Winter Garden

Summary

Customer-focused and multilingual professional with experience in customer service, hospitality, and real estate. Proven ability to handle high-volume interactions, resolve issues efficiently, and build strong client relationships. Skilled in communication, problem-solving, and adapting to fast-paced environments.

Overview

10
10
years of professional experience

Work History

Real Estate Agent

Nova Real Estate Services
Winter Garden
12.2022 - Current
  • Provide personalized support to clients buying, selling, and renting properties
  • Manage client communications, negotiations, and documentation
  • Build long-term relationships through trust and responsiveness
  • Conducted market analyses to determine property values.
  • Organized open houses and property viewings for prospective buyers.
  • Coordinated appointments to show homes to prospective buyers.

Customer Service Representative

Pro Skin Solutions
Orlando
01.2022 - 08.2022
  • Managed high-volume inbound calls while maintaining excellent service quality
  • Processed orders and invoices with accuracy and attention to detail
  • Resolved customer concerns efficiently, improving satisfaction
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to improve service delivery standards.
  • Provided feedback to management on customer needs and preferences.

Front of the House Manager

Ana’s Brazilian Kitchen
Orlando
02.2016 - 01.2022
  • Supervised daily operations including opening/closing procedures
  • Ensured compliance with health regulations and maintained cleanliness standards.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
  • Monitored service provider performance to ensure quality of services delivered.
  • Trained and mentored staff on service excellence and company policies
  • Delivered exceptional customer experiences in a fast-paced setting
  • Handled and resolved customer complaints professionally

Education

Bachelor of Arts - Architecture

FURB
Blumenau, Brazil

Master of Arts - Occupational Health and Safety

FURB
Blumenau, Brazil

Skills

  • Customer Service & Client Support
  • Fluent in English Spanish & Portuguese
  • Strong Verbal & Written Communication
  • Problem Solving & Conflict Resolution
  • Team Leadership & Collaboration
  • Order Processing & Administrative Tasks
  • Adaptability & Multitasking

Timeline

Real Estate Agent

Nova Real Estate Services
12.2022 - Current

Customer Service Representative

Pro Skin Solutions
01.2022 - 08.2022

Front of the House Manager

Ana’s Brazilian Kitchen
02.2016 - 01.2022

Bachelor of Arts - Architecture

FURB

Master of Arts - Occupational Health and Safety

FURB
Andreia Siewert