ANGELA ADU POKU

• Obtained maximum sales prices with savvy sales and negotiation tactics
• Advocated for buyer or seller needs with tireless dedication to customer satisfaction
• Increased referral business through satisfied clients and partnerships with industry professionals
• Stayed up-to-date on mortgage rates and related real estate news
• Provided exceptional customer service throughout entire buying, selling, or renting process
• Managed contracts, negotiations and other aspects of sales to finalize purchases and exceed customer expectations
• Scheduled and conducted property showings for potential buyers or renters
• Ensured compliance with federal, state, and local real estate laws during transactions
• Attended closing meetings to ensure smooth transfer of ownership or occupancy rights
• Consistently followed up with clients after transactions were completed to maintain long-term relationships
• Hosted open houses to attract potential buyers and generate interest in listings
• Developed strategies to increase visibility of listings among target audiences
• Organized marketing materials such as flyers, brochures, and signage for listed properties
• Verified completed legal formalities prior to closing dates
• Facilitated smooth closings with orderly paperwork and expert handling of contract issues
• Maintained excellent relationships with clients through regular communication and updates
• Offered guidance on financing options to prospective homebuyers
• Delighted clients by locating and securing ideal properties for individual needs
• Coordinated inspections and appraisals of properties as needed
• Helped buyers obtain financing and locate desirable properties within desired areas
• Optimized property prices based on market conditions and current buyer trends

• Planned and booked complex and large-scale domestic and international travel packages
• Offered helpful advice on currency exchanges, cell phone use and other convenience issues to help travelers
• Drafted and updated itineraries and kept travelers notified of changes
• Attended industry conferences and workshops to stay informed about trends and new offerings
• Provided excellent customer service through phone calls, emails, or in-person appointments
• Assisted clients in planning and booking domestic and international vacations
• Organized client itineraries with attention to detail and accuracy
• Maintained accurate records of client transactions, payments, and contact information

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.