Andreia Silva
Selden
Summary
Administrative professional specializing in surgical scheduling and patient communication. Demonstrated success in optimizing physician availability and improving patient flow, leading to enhanced operational efficiency and increased patient satisfaction. Strong attention to detail and decision-making skills facilitate effective multitasking in dynamic environments.
Overview
21
21
years of professional experience
Work History
Surgical Coordinator
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
Port Jefferson
09.2023 - Current
- Coordinated surgical schedules, optimizing physician availability for multiple procedures.
- Managed patient communication regarding pre-operative and post-operative instructions.
- Facilitated insurance verification and authorization processes for surgical procedures.
- Organized surgical supplies and equipment to ensure readiness for each procedure.
- Collaborated with medical staff to enhance patient flow during surgical days.
- Maintained accurate patient records and updated information in the electronic system.
- Assisted in training new staff on office protocols and patient interaction techniques.
- Developed relationships with patients to improve comfort levels and overall experience.
- Coordinated surgical schedules for multiple procedures and physician availability.
Manager of Operations
The Rusty Spur Décor And More
10.2020 - 07.2023
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Negotiated contracts, pricing structures and delivery schedules.
- Managed daily operations of retail and décor inventory.
- Supervised staff training and development programs for team members.
- Coordinated vendor relationships to ensure timely product delivery.
Doctor's Office Assistant
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
10.2016 - 01.2020
- Answered multi-line phone system, routing calls and greeting visitors promptly.
- Executed record filing system to enhance document organization and management.
- Maintained patient confidentiality by adhering to HIPAA guidelines and safeguarding information.
- Registered new patients in electronic medical records prior to scheduling appointments.
- Coordinated patient check-in, check-out, and payment processes for billing efficiency.
- Provided professional customer service in-person and via telephone interactions.
- Collected patient information for billing by gathering forms and copying insurance cards.
- Scheduled office meetings and client appointments, ensuring organized calendar management.
International Sales Representative and Assistant
Future Graphics LLC.
03.2005 - 05.2013
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Managed customer accounts, enhancing satisfaction and fostering repeat business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged existing customers to review services and identify opportunities for sales expansion.
- Built customer trust and confidence through compelling and composed professional demeanor.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Centereach High School
Centereach, NY06-1999
Skills
- Surgical scheduling
- Patient coordination
- Surgical procedures
- Preoperative preparation
- Preoperative review
- Patient follow-up
- Healthcare compliance
- Insurance verification
- Obtaining authorizations
- Insurance pre-certifications
- Verifying insurance
- Checking in patients
- Electronic documentation
- Microsoft Office proficiency
- Administrative support
- Equipment coordination
- Staff training
- Organizational skills
- Attention to detail
- Problem solving
- Effective communication
- Professional communication
- Team collaboration
- Teamwork orientation
- Conflict resolution
- Strong communication skills
- Superior telephone and customer service skills
- Patient communication
- Patient care coordination
- Professional confidentiality
- HIPAA compliance
- Schedule patients
Languages
- Portuguese
- Spanish
Skills
- Critical Thinking and Problem Solving
- Fluent in Spanish and Portuguese
- Excel at Multi Tasking
Timeline
Surgical Coordinator
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
09.2023 - Current
Manager of Operations
The Rusty Spur Décor And More
10.2020 - 07.2023
Doctor's Office Assistant
Long Island Laparoscopic Surgery, Dr. Arif Ahmad
10.2016 - 01.2020
International Sales Representative and Assistant
Future Graphics LLC.
03.2005 - 05.2013
High School Diploma -
Centereach High School