Andreia Willis
Warren,AR
Summary
I demonstrate professionalism offering polished communication skills. I also exude excellent organizational skills and talent for overcoming customer objections. I am self-motivated and a true team player.
A strength of mine is my multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive
business results. I am a highly motivated person with extensive customer service and sales experience. Another strength of mine is being able to work with all types of personalities. As a recent Customer Service Representative, I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
I also am flexible schedule wise, in that I am willing to work peak seasonal hours. All in all, I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GameTruck
Phoenix, Arizona
10.2023 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Administrative Assistant
Ouachita Hardwood Flooring
Warren, AR
03.2023 - 10.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
CSR
WeatherTech
Bolingbrook, IL
09.2020 - 02.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Caregiver
Sunrise Senior Living
Lombard, IL
10.2019 - 08.2020
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Education
Graduate Certificate - Health Information Technology
University of Arkansas At Monticello
Monticello, AR06-2025
High School Diploma -
Willowbrook High School
Villa Park, IL06.2012
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILSkills
- Microsoft PowerPoint
- Deadline-Oriented
- Records Management
- Multi-Task Management
- Self-Starter
- Computer Skills
- Time Management
- Records Administration
- PC Proficient
- Recordkeeping
- Customer Service
- Inventory Systems
- Health information management
- Electronic health records
- Data analysis
- Data entry
- Verbal and written communication
Education and Training
other,other
Timeline
Customer Service Representative
GameTruck
10.2023 - Current
Administrative Assistant
Ouachita Hardwood Flooring
03.2023 - 10.2023
CSR
WeatherTech
09.2020 - 02.2023
Caregiver
Sunrise Senior Living
10.2019 - 08.2020
Graduate Certificate - Health Information Technology
University of Arkansas At Monticello
High School Diploma -
Willowbrook High School
Some College (No Degree) -
College of DuPage