Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Andreina Medina Lopez

Stafford,TX

Summary

People-oriented team leader, successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Team Leader

Whatabuger
Sugar Land, Texas
10.2022 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.

Babysitter

Particulares
Missouri City, Texas
12.2019 - Current
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Tailoring activities based on the individual needs of each child under care.
  • Administering medication when needed according to parent instructions.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Teaching good manners by setting clear expectations for behavior in various settings.

Customer Service Representative

ResultsCx
Lakeland, Florida
10.2024 - 03.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Monitored customer health scores and initiated proactive measures to address potential churn risks.
  • Addressed customer questions and concerns regarding products and services.
  • Established and maintained CRM databases, ensuring data accuracy and compliance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Drove customer escalations to resolution by engaging directly with clients.

Education

Some College (No Degree) - Surgery Technology

Universidad Central De Venezuela
Caracas Venezuela

Some College (No Degree) - Pharmacy Tech

Stepful
Michigan City, MS

Skills

  • Quality Improvement
  • Documentation And Reporting
  • Technical Support
  • Work Planning
  • Client Service
  • English and Spanish Fluency
  • Interpersonal Communication
  • Client Confidentiality
  • Conflict resolution
  • Employee training
  • Customer service
  • Team management
  • Motivational leadership

Education and Training

true

Languages

Spanish
Professional
English
Limited

Timeline

Customer Service Representative

ResultsCx
10.2024 - 03.2025

Team Leader

Whatabuger
10.2022 - Current

Babysitter

Particulares
12.2019 - Current

Some College (No Degree) - Surgery Technology

Universidad Central De Venezuela

Some College (No Degree) - Pharmacy Tech

Stepful

Similar Profiles

CREATE PROFILE
Andreina Medina Lopez