Andreina Vazquez
Tobyhanna,Pennsylvania
Summary
Customer-focused professional with experience in customer service, staff training, and process improvement. Skilled at motivating teams, solving problems, and streamlining operations. Eager to use my service expertise to create positive experiences and contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Assistant Building Manager/Training Manager
Advanced Cleanroom Microclean (ACM)
Swiftwater, PA
02.2016 - 04.2022
- Onboarded new employees and facilitated comprehensive cleanroom training, focusing on strict aseptic techniques and compliance behaviors.
- Conducted training sessions for associates on Quality Control procedures, techniques, and documentation requirements.
- Used different training methods to improve onboarding experience for new staff
- Scheduled cross-training on various modules, optimizing schedules, workflows, and shift coverage to align with business demands.
- Provided guidance and support to trainers, leads, and associates on daily tasks, projects, and objectives.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Ensured conformity with procedural guidelines and documentation standards via regular quality control checks.
- Participated in internal audits to assess and improve Quality Control systems and procedures.
- Devised checklists for cleanings and document control of logbooks to increase accuracy.
- Provided prompt and effective solutions to customer complaints within set timeframes.
- Participated in weekly meetings with client management and collaborated across departments for streamlined operations.
Production Technician
Sanofi Pasteur US
Swiftwater, PA
01.2020 - 11.2020
- Operated industrial machinery while utilizing Human- Machine Interfaces to monitor operation status and ensure continuous production flow.
- Monitored production processes, identified issues, and implemented necessary corrective measures.
- Performed immediate servicing on manufacturing equipment and machinery.
- Prepared process requests and supplies for new product lots and vaccine strain changeovers.
- Executed warehouse duties including picking, packing, counting, and recording to support efficient operations.
- Logged daily production data into electronic database, maintaining accuracy for inventory and tracking.
- Collected signatures to verify training compliance during lot and batch processing. for completion of training during processing of lot/batch records at the beginning and end of each cycle.
- Adhered to established policies, procedures, protocols, and safety guidelines at all times.
Office Assistant/Appointment Setter
Pocono ATV Tours
Mt. Pocono, PA
08.2014 - 09.2015
- Managed high volume of incoming calls independently on a multi-line telephone system, maintaining professionalism and efficiency.
- Greeted and assisted visitors with scheduling reservations and confirming meetings for ATV tours, ensuring a positive experience.
- Addressed customer questions and concerns about ATV tours, effectively redirecting calls to management when necessary.
- Recorded customer payments and maintained updated account balance information.
- Maintained detailed logs of office activities, including customer-signed waivers, to ensure compliance and organization.
- Monitored and maintained optimal office supply inventory.
Education
Business Administration and Management
University of Phoenix
NJMusic Business
State University of New York Fredonia
NYHS Diploma -
High School of Telecommunications Arts and Technology
NYSkills
- Communication skills
- Customer service and support
- Microsoft Office proficiency
- Organizational abilities
- Documentation management
- Employee Training
- Data management
- Conflict resolution
- Quality assurance practices
Accomplishments
- Managed 40 plus personnel over 3 shift periods
- Trained and mentored over 350 new employees between 2 years
- Developed protocol that reduced overall deviations for the company
- Quality and training KPI metrics went above standard
- Over the course of 2 1/2 years managed to reduce and maintain an employee turnover from 40 percent to 15 percent
Timeline
Production Technician
Sanofi Pasteur US
01.2020 - 11.2020
Assistant Building Manager/Training Manager
Advanced Cleanroom Microclean (ACM)
02.2016 - 04.2022
Office Assistant/Appointment Setter
Pocono ATV Tours
08.2014 - 09.2015
Business Administration and Management
University of Phoenix
Music Business
State University of New York Fredonia
HS Diploma -
High School of Telecommunications Arts and Technology