Andreka Lee
Port Allen,LA
Summary
A highly motivated and customer-oriented professional with over 5 years of experience in providing exceptional customer service. Seeking to utilize strong communication skills and in-depth knowledge of customer relationship management in a dynamic customer service role.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Conduent Healthcare
Baton Rouge, LA
06.2023 - Current
- Handled high call volumes in a fast-paced environment, maintaining an average call handling time of X minutes.
- Provided technical support and assistance to customers, troubleshooting product issues and guiding them through solutions effectively.
- Received consistent positive feedback from customers for maintaining a friendly and professional demeanor throughout interactions.
Repossession Specialist
iQor
Remote
01.2018 - 07.2018
- Locate and recover assigned assets
- Conduct thorough investigations to locate debtors and collateral
- Communicate effectively with clients and debtors
- Maintain accurate records of recovery activities
- Ensure compliance with all local, state, and federal regulations
Patient Account Representative
St. Dominic's Hospital
Jackson, MS
10.2015 - 12.2017
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Respond to customer inquiries.
- Handle collection accounts with speed and accuracy while maintaining professionalism
- Complete collection phone calls to meet required performance standards.
- Meet and strive to exceed prescribed performance metrics.
- Confirm and / or negotiate payment arrangements.
- Research any customer account discrepancies.
- Access clients files if necessary to verify insurance.
Theraputic Correction Guard
Eastern Louisiana Mental Health System
Jackson La
06.2012 - 07.2016
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored offenders behavior to prevent crime, escape attempts and other dangerous activities
Education
High School Diploma - undefined
Wilkinson County High School
Woodville, MS05.2009
Skills
- Computer skills
- Microsoft office
- Customer service
- Microsoft excel
- Typing
- Microsoft word
- Communication skills
- Front desk
- Writing skills
- Computer literacy
- Analysis skills
Timeline
Customer Service Associate
Conduent Healthcare
06.2023 - Current
Repossession Specialist
iQor
01.2018 - 07.2018
Patient Account Representative
St. Dominic's Hospital
10.2015 - 12.2017
Theraputic Correction Guard
Eastern Louisiana Mental Health System
06.2012 - 07.2016
High School Diploma - undefined
Wilkinson County High School