Andreka Nicholson
Summary
Healthcare professional with expertise in telephonic triage and patient evaluation. Proven ability to make informed clinical decisions and enhance patient care through effective communication. Recognized for collaborative approach and adaptability in dynamic healthcare environments.
Overview
14
14
years of professional experience
Work History
Telephonic Triage Nurse
Hummingbird Healthcare
02.2025 - Current
- Enhanced patient satisfaction through compassionate communication and timely triage responses.
- Reduced hospital readmissions by providing effective discharge instructions and follow-up care advice to patients.
- Facilitated continuity of care by maintaining detailed records of patient interactions, symptoms, and treatment recommendations.
- Improved patient outcomes by conducting thorough telephonic assessments and promptly addressing medical concerns.
- Contributed to a positive work environment by mentoring new hires on department procedures and effective telephonic communication techniques.
- Ensured patient safety during crisis situations by rapidly assessing symptoms over the phone and guiding individuals toward appropriate emergency resources.
IV Infusion Nurse
NavenHealth
09.2023 - 03.2025
- Reduced complications by closely monitoring patients for adverse reactions during infusion therapy sessions.
- Advanced knowledge base through regular attendance at continuing education seminars related to infusion nursing practice standards and emerging treatment options.
- Enhanced patient comfort by providing compassionate care and administering medications through IV infusion.
- Managed complex infusion cases involving multiple medications simultaneously, ensuring proper dosing, compatibility, and timing to maximize treatment effectiveness.
Virtual Clinical Nurse
Inizio
09.2024 - 02.2025
- To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
- Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
- To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
- Conducting outbound medication adherence support to patients and or caregivers
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
- Responded to patient emergencies to provide prompt and correct intervention .
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
GI Nurse
Matrix Providers
09.2023 - 10.2023
- Teach GI class once a week educate patient on gastrointestinal procedures and educate on purpose of procedures and the correct way to prepare
- Coordinate procedure schedule for Gastrointestinal Clinic, making sure staffing is adequate for procedure days
- Conduct telephone calls to schedules patients for GI procedures, complete reminder calls to inform patient of procedure times and reinforce prep teaching for GI procedures and educate patient on discharge instructions
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Facilitate communication and collaboration among healthcare team members to ensure a seamless and integrated care experience
- Prepared and audited charts and reviewed clinical documents to verify accuracy
- Review, assess and critically analyze patient History & Physicals, external test and lab results
- Developed expertise in administering IV sedation, closely monitoring patients'' responses during GI procedures.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with gastrointestinal disorders.
Referral Management Nurse
Reef-Sys
01.2023 - 06.2023
- Determined medical necessity and appropriateness of services using clinical review criteria
- Provide first level review for all outpatient and ancillary pre-certification request for medical appropriateness
- Collaborating with healthcare teams to ensure that resources are utilized efficiently, and that care provided aligns with medical necessity criteria and regulations
- Facilitate communication and collaboration among healthcare team members to ensure a seamless and integrated care experience
- Work to the top of the RN license to ensure proper referral to medical director for denial authorizations through independent review organizations
- Develops and facilitates implementation of a care plan addressing the total healthcare needs of the participants
- Specific focus and resources will be directed to the specific problem resulting in the appropriate stratification level
- Review plan document for benefit determination: attempt to redirect providers and patients to correct providers
Home Health RN Case Manager
Deaconess LHC
06.2022 - 12.2022
- Advocate for client in Case Conferencing between medical professionals' community agencies and family members
- Facilitate communication and collaboration among healthcare team members to ensure a seamless and integrated care experience
- Guided clients through intake/ assessments prepared consent forms and assisted in funding eligibility applications
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
Travel Pre-Op RN
Trusted Health
12.2020 - 06.2022
- Plans, implements and evaluates care for patient based on individual, specific patient needs and according to physician orders
- Conduct telephone interviews of patients prior to surgery to gather accurate health history and educate patient on the procedure
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Identify and refer potential cases to case management, wellness, and chronic disease programs
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Pre-Op/PACU RN
ERP
01.2020 - 12.2020
- Plans, implements and evaluates care for patient based on individual, specific patient needs and according to physician orders
- Conduct telephone interviews of patients prior to surgery to gather accurate health history and educate patient on the procedure
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
GI Pre-Op RN
Memorial Surgery Center OS
09.2016 - 01.2020
- Plans, implements and evaluates care for patient based on individual, specific patient needs and according to physician orders
- Conduct telephone interviews of patients prior to surgery to gather accurate health history and educate patient on the procedure
- Provide first level review for all outpatient and ancillary pre-certification request for medical appropriateness
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
Registered Nurse
Singing River Health
01.2011 - 01.2020
- Conduct interviews with patients to obtain medical history, allergies, cognitive disorders, and conditions to identify appropriate treatment methods
- Coordinate with nursing teams, physicians, patients, and families to provide treatment based on emotional, cultural, and physical needs
- Identify and refer potential cases to case management, wellness, and chronic disease programs
Education
A.A.S - Nursing
Mississippi Gulf Coast Community College
Associate of Applied Science - Medical Technology
East Central CC
05-2008
License
RN, MSBN, #900847
Timeline
Telephonic Triage Nurse
Hummingbird Healthcare
02.2025 - Current
Virtual Clinical Nurse
Inizio
09.2024 - 02.2025
IV Infusion Nurse
NavenHealth
09.2023 - 03.2025
GI Nurse
Matrix Providers
09.2023 - 10.2023
Referral Management Nurse
Reef-Sys
01.2023 - 06.2023
Home Health RN Case Manager
Deaconess LHC
06.2022 - 12.2022
Travel Pre-Op RN
Trusted Health
12.2020 - 06.2022
Pre-Op/PACU RN
ERP
01.2020 - 12.2020
GI Pre-Op RN
Memorial Surgery Center OS
09.2016 - 01.2020
Registered Nurse
Singing River Health
01.2011 - 01.2020
A.A.S - Nursing
Mississippi Gulf Coast Community College
Associate of Applied Science - Medical Technology
East Central CC
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