Shamika Sloan
Locust Grove,GA
Summary
Compassionate Telephone Triage Registered Nurse known for high productivity and efficiency in task completion. Skilled in patient assessment, critical thinking, and communication, ensuring prompt and appropriate care recommendations over the phone. Excel at empathy, active listening, and problem-solving to provide optimal support and guidance to callers seeking medical advice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telephonic Triage Nurse
Arcturus Hospice And Palliative Care
Norcross, Georgia
12.2023 - 12.2025
- Provided triage services over the telephone, gathering pertinent information to assess patient conditions and needs.
- Conducted telephonic assessments for patient health and symptom management.
- Guided callers in determining the most appropriate level of care for their medical issues, facilitating timely access to necessary services.
- Identified when emergency medical attention was needed and referred cases appropriately to other providers or facilities.
- Communicated triage information to primary care team to discuss disposition.
- Reviewed medication lists for potential interactions and side effects.
- Educated families on hospice services and palliative care options, enhancing understanding of available support.
On Call RN
Golden Rule Hospice
10.2019 - 02.2025
- Fully responsible for demonstrating independent judgment, strong problem solving and communication skills, and comprehensive nursing abilities to provide quality and compassionate nursing care to patients
- Facilitated and maintained a safe, secure, and positive work environment at all times by ensuring compliance with established rules and regulations, governing policies and procedures, and accepted nursing protocols
- Educated families on end-of-life care practices and options to enhance understanding and support.
- Supported families in navigating difficult concerns during end-of-life care, fostering open communication and emotional reassurance.
- Provided compassionate end-of-life care to patients and families in hospice settings.
- Administered medications and treatments following established protocols and physician orders.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
RN Case Manager
Seasons Hospice and Palliative Care
08.2018 - 10.2019
- Managed clinical team and provided high-quality care as sole full-time RN, ensuring seamless operations and patient support
- Ensured compliance by analyzing and reviewing reports, contributing to adherence to regulatory standards
- Collaborate with other disciplines in order to provide optimal care
- Communicate with pharmacy to authorize medications
- Supported families with complex concerns during end-of-life care, fostering compassionate communication and guidance
Nurse Leader-Medical Surgical Unit
Redmond Regional Medical Center
07.2017 - 08.2018
- Provided direct patient care on a 25-bed multidisciplinary Med Surg unit specializing in geriatrics and palliative care
- Oversaw night operations as Charge Nurse on a 25-bed acute care unit.
- Utilized professional judgement and critical thinking to resolve complex issues in acute care environment, fostering collaboration among diverse health care team members.
- Served as the Charge Nurse overseeing night operations on 25-bed acute care unit
- Maintained a safe, confidential, and nurturing environment for patients and families, enhancing overall patient experience and satisfaction.
Staff RN
Roselane Health and Rehabilitation Center
08.2016 - 08.2017
- Provided direct quality care to patients including daily assessments, charting, medication administration, and supervision of care of 18 to 22 patients per night
- Documented patient care during shifts and updated patient information for seamless handoff to oncoming staff
- Assisted in assessment and treatment implementation; monitored patient progress and response to treatment
- Prioritized patient care tasks efficiently during shifts.
- Managed feeding tubes, TPN, IV insertion, and colostomy care to ensure patient comfort and safety
Education
Associates of Science - Nursing
ITT Technical Institute, Breckinridge School of Nursing
Tallahassee, FL12-2015
Skills
- Telephone assessments
- Electronic health records
- Medication management
- Patient care coordination
- Strong clinical judgment
- Critical thinking
- Time management
- End-of-life support
- Hospice education
- Emotional intelligence
Certification
• Registered Nurse, Georgia, 01/16, present
• BLS, American Heart Association, current
• BLS, American Heart Association, current
References
- Asiyah Abdul-Salaam, Clinical Liaison, Golden Rule Hospice, 601-324-1001, One.heartbeatCPR@gmail.com
- Ernestine Lawyer, Previous Supervisor, Roselane Health and Rehab, 229-395-0938, eglawyer2003@gmail.com
- Latasha Gibson, Personal, 229-977-7669, latasha.gibson@gmail.com
Timeline
Telephonic Triage Nurse
Arcturus Hospice And Palliative Care
12.2023 - 12.2025
On Call RN
Golden Rule Hospice
10.2019 - 02.2025
RN Case Manager
Seasons Hospice and Palliative Care
08.2018 - 10.2019
Nurse Leader-Medical Surgical Unit
Redmond Regional Medical Center
07.2017 - 08.2018
Staff RN
Roselane Health and Rehabilitation Center
08.2016 - 08.2017
Associates of Science - Nursing
ITT Technical Institute, Breckinridge School of Nursing