Andre Beard
Stockton,CA
Summary
Accomplished and goal-driven Operations Manager with 9+ years of experience in overseeing personnel management, implementing strategies for operational enhancement, and providing exceptional leadership within diverse settings. Highly skilled in managing training and development initiatives, offering continuous mentorship, and utilizing key performance indicator (KPI) metrics to ensure optimal performance and adherence to company policies. Proficient in planning and directing daily duties, identifying areas for improvement, and effectively documenting and addressing negative behaviors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Diesel Direct West
Stockton, CA
10.2022 - 03.2024
- Managed staffing operations by screening new hires, providing comprehensive training, and offering continuous mentorship, ensuring recruitment of high-caliber team members aligned with company policies and goals
- Supervise safety operations by conducting regular safety and compliance assessments and meticulously documenting findings, ensuring implementation of effective risk mitigation strategies
- Oversaw regional offices in Stockton, Richmond, Portland, San Diego, Rancho Cordova, and Fresno
- Responsible for driver safety, driver discipline, screening new hire applicants, train, motivate, develop, lead, mentor, inspire
- Support the VP, document and correct negative behaviors, ensure supervisors implement driver routes, analyze fuel delivery reports, ensure KPI are observed and met
- Assisted with HR to ensure company policies and procedures are adhered to
- Identify gaps in policies and correct accordingly
- Ability to adapt to change
- Managed attendance, performance, and conduct by managing to company objectives
- Conducted safety and compliance assessments and document accordingly by holding individuals accountable
- Managed fleet of trucks across our footprint possess emotional and intellectual intelligence.
Operations Manager
FedEx Ground
Stockton, CA
09.2021 - 10.2022
- Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives
- Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
- Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
- Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
- Includes communication and public speaking to small and large audiences on a regular basis
- Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
- Participates in the development of and responsible for administering company safety strategies and programs
- Investigates, resolves and/or escalates customer service issues, as appropriate
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
- Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
- Adapts quickly to change to meet dynamic business needs
- Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner.
Operations Lead
Simi Heating and air
Stockton, CA
09.2018 - 09.2021
- Leada team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Developed and implementing effective strategies to optimize operational performance.
Recreation Leader
City of Stockton
Stockton, CA
09.2016 - 09.2018
- Responsible for facilitating activities for youth and adult sports
- Secured multiple sites to ensure safety and security of all participants
- Assisted with crowd management, game management, mentoring, youth behavior, lead, train new staff
- Developed new ideas for site projects, implement sport schedules, times, dates, implement rotation schedules, conduct parent feedback sessions.
Client Account Manager
TELEPACIFIC
Stockton, CA
10.2013 - 04.2015
- Responsible for managing protected account base of 300 plus customers opening TPCRM tickets answering inbound calls from ACD responding to triggers and proactively selling into account base owning the customer experience, qualifying customers for voice and internet products
- Site visits sending competitive bids, reducing churn, renewing, reconfigure, and downgrade submit billing tickets, research account trends process to and from moves
- Respond to sales/retention campaigns driven by the market.
Education
High school diploma -
Amos Alonzo Stagg High School
Skills
- Management
- Communication skills
- Analysis skills
- Emotional intelligence
- Safety and compliance
- Mentor
- Highly skilled in managing behaviors
Certification
CDL C
Assessments
- Sales skills, Proficient, 09/01/21, Influencing and negotiating with customers
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
- Customer service, Completed, 09/01/21, Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence, Proficient, 09/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
Personal Information
Title: Operations Management Professional
Timeline
Operations Manager
Diesel Direct West
10.2022 - 03.2024
Operations Manager
FedEx Ground
09.2021 - 10.2022
Operations Lead
Simi Heating and air
09.2018 - 09.2021
Recreation Leader
City of Stockton
09.2016 - 09.2018
Client Account Manager
TELEPACIFIC
10.2013 - 04.2015
High school diploma -
Amos Alonzo Stagg High School
CDL C
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