Andrelina Howard
Santa Monica,CA
Summary
Dynamic and results-oriented professional with a diverse background in client services, marketing, and administrative support. Proven track record in managing operations and leading teams to enhance performance and client satisfaction. Adept at building relationships, solving problems, and delivering exceptional client experiences. Seeking to leverage skills and experience in a professional administrative role to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Client Services Supervisor
CAMP Los Angeles
06.2021 - Current
- Operational Management: Oversee daily studio operations, managing a team of 20+ staff members, including receptionists, fitness instructors, and administrative personnel. Ensure a high standard of service and operational efficiency for over 350 clients per shift.
- Team Leadership: Train, mentor, and supervise staff to enhance performance and ensure adherence to company policies and procedures. Conduct regular performance evaluations and provide constructive feedback to promote professional development.
- Effective Communication: Act as the liaison between upper management and staff, effectively communicating daily operations, sales promotions, and client feedback. Facilitate team meetings to align staff on goals and operational updates.
- Conflict Resolution & Client Retention: Address client issues and membership concerns, employing problem-solving skills to ensure high levels of client satisfaction and retention.
Sculpt Instructor
CAMP Los Angeles
01.2023 - Current
- Program Design & Delivery: Develop and deliver customized fitness programs, including CAMP Sculpt, Pilates, and Power Pilates, ensuring client goals are met and engagement is maintained.
- Instructional Excellence: Conduct 4-8 classes per week, maintaining high standards of instruction and client safety, while fostering a motivating and professional environment.
Marketing Coordinator
CAMP Los Angeles
10.2021 - 12.2022
- Content Strategy & Creation: Designed and managed social media content, including reels, stories, and posts, tailored to engage the Los Angeles demographic and increase brand visibility.
- Event Planning & Execution: Coordinated pop-up events with local partners, managing logistics from planning through execution, leading to increased brand awareness and new member acquisition.
- Partnership Development: Established and maintained relationships with local brands, facilitating collaborative opportunities and enhancing brand presence in the market.
Instructor
PureBarre
10.2020 - Current
- Fitness Instruction: Conducted 4-8 classes weekly using the PureBarre technique, delivering a high-quality, engaging client experience and ensuring safety through modifications.
- Certification & Expertise: Certified in PureBarre Classic, Align, Empower, and Engage, demonstrating a commitment to professional development and expertise in diverse fitness modalities.
ESL Teacher
VIPKID
06.2018 - 10.2020
- Educational Delivery: Taught English to over 2000 students, employing ESL techniques to enhance language acquisition and build strong relationships with parents.
- Schedule Management: Managed a busy schedule of 80 half-hour lessons per week, demonstrating strong organizational and time management skills.
Assistant Property Manager
Jacob Real Estate Services
08.2017 - 06.2018
- Tenant & Vendor Relations: Acted as the primary point of contact for tenants and vendors, addressing service requests and resolving issues to ensure high tenant satisfaction.
- Administrative Responsibilities: Prepared financial reports, processed rental payments, and managed vendor invoices, showcasing proficiency in administrative and financial tasks.
Marketing Recruiter Manager
Dynamics Marketing
03.2017 - 08.2017
- Recruitment & Strategy: Developed and executed recruiting strategies, managed recruitment events, and maintained reporting systems to track hiring data and effectiveness.
- Team Coordination: Led recruitment efforts and communicated strategies to ensure alignment with organizational goals and objectives. Coordinated with team members to ensure effective implementation of recruiting activities.
Client Services Associate
DVC Marketing
10.2016 - 03.2017
- Client & Vendor Management: Coordinated with graphic design, accounting, and production teams to meet client needs, ensuring satisfaction and adherence to deadlines.
- Marketing Support: Assisted in creating marketing materials and campaigns, contributing to client success and brand awareness.
Chief Counsel Intern
Federal Aviation Administration
11.2015 - 07.2016
- Legal Support & Documentation: Assisted with drafting proposals, memorandums, and reports, and analyzed work procedures for efficiency improvements.
- Administrative Assistance: Gained experience in legal documentation and administrative support within a federal agency.
Education
Bachelor of Science -
Florida State University
Tallahassee, FLSkills
- Administrative Support: Scheduling, conflict resolution, communication, and process improvement
- Team Management: Staff training, performance evaluation, team coordination, and leadership
- Project Management: Event planning, content creation, and cross-functional coordination
- Customer Service: Client relations, problem resolution, and satisfaction management
- Technical Proficiency: Social media platforms, content management systems, Microsoft Office Suite, and financial reporting tools
Affiliations
- Junior League of Los Angeles
- Pi Beta Phi Alumni Club
Timeline
Sculpt Instructor
CAMP Los Angeles
01.2023 - Current
Marketing Coordinator
CAMP Los Angeles
10.2021 - 12.2022
Client Services Supervisor
CAMP Los Angeles
06.2021 - Current
Instructor
PureBarre
10.2020 - Current
ESL Teacher
VIPKID
06.2018 - 10.2020
Assistant Property Manager
Jacob Real Estate Services
08.2017 - 06.2018
Marketing Recruiter Manager
Dynamics Marketing
03.2017 - 08.2017
Client Services Associate
DVC Marketing
10.2016 - 03.2017
Chief Counsel Intern
Federal Aviation Administration
11.2015 - 07.2016
Bachelor of Science -
Florida State University