Open To Work
Raquel Chavarria
LMC Pathology Services
North Las Vegas,NV
Work Preference
Desired Job Title
Client Services Supervisor Medical AssistantWork Type
Full TimeLocation Preference
On-SiteLocation:
North Las Vegas, NVOpen to relocation:
NoImportant To Me
Career advancementFlexible work hoursPaid time offHealthcare benefits401k matchSummary
Dynamic leader with extensive experience in managing client services teams. Expertise in training and mentoring staff to enhance service efficiency and customer retention. Committed to aligning service strategies with organizational goals to drive overall effectiveness.
2
Languages
1
Certification
22
Years of experience
Work History
Client Services Supervisor
18 Years 8 Months- Supervised daily operations, ensuring compliance with industry regulations and quality standards.
- Established key performance indicators (KPIs) to monitor team effectiveness and ensure alignment with organizational goals.
- Managed department volume of 100-120 calls and 80-100 emails per day coordinated department schedules to maximize coverage during peak hours.
- Played an active role in the recruitment process, selecting candidates who demonstrated exceptional potential for success within the Client Services, Slide Filing , Transcription and Sendout departments.
- Coordinated resolution of complex client inquiries, ensuring timely follow-up
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Organized meetings for executives and coordinated availability of conference rooms for participants and catering support for internal and client-focused meetings.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Developed strong relationships with employees through consistent communication and support.
- Supported IT department in handling technology rollout and maintenance.
- Input new data, updated old records and cross-checked information to keep database up-to-date.
- Maintaining 25 pathologists location schedule at 8 different locations, provided weekly to staff and clients
- Implemented workflow improvements that increased response time to client inquiries by streamlining processes.
Medical Assistant
11 Months- Educated patients on allergy management strategies and medication usage, enhancing treatment adherence.
- Performed routine laboratory tests and specimen collection, contributing to accurate diagnostics and timely results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma
Medical Assistant
Skills
Task management
Teamwork and collaboration
Multitasking Abilities
Sales support
Training and mentoring
Administrative support
Customer and client relations
Complex Problem-solving
Documentation and reporting
Scheduling and calendar management
Professional communication
Certification
- First Aid/CPR Certified
Languages
Spanish
English
Timeline
Client Services Supervisor
LMC Pathology Services
10.2007 - 06.2026
Medical Assistant
Allergy & Asthma Center
01.2004 - 12.2004
Heritage College
Medical Assistant
Valley High School
High School Diploma