Andrell Lennard
Pompano Beach,FL
Summary
Hardworking Airport Operations Specialist skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in load-planning and cargo management on wide-body aircrafts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Operations Crewmember
American Airlines
05.2023 - Current
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations, across approximately 12 flights per shift.
- Oversaw fueling, cargo management and departure of aircraft at busy MIA facility with approximately one hundred daily departures and arrivals.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Established and maintained communication with air traffic control and other airfield personnel as required.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Conducted departure and arrival briefings.
Customer Operations Supervisor
Envoy Air Inc
03.2021 - 05.2023
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Performed business analysis and provided guidance on best practices and various approaches.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
Logistics Manager
D & M Trading LLC
07.2019 - 03.2021
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Prospected for leads to build pipeline and convert to sales opportunities.
Plumber Pipefitter
Farmer & Irwin Corporation
09.2018 - 07.2019
- Installed valves, hangers, supports, and flanges inside piping systems.
- Repaired plumbing systems, components, and equipment.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Measured, threaded, and cut materials to correct angles.
- Complied with state plumbing codes throughout duration of each project.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
Education
Associate of Science - Business
Queensborough Community College of The City University of New York
Oakland Gardens, NY05.2013
Thomas A Edison CTE High School
Jamaica, NY06.2010
Skills
- Attention to Detail
- Crew Scheduling
- Aircraft Marshalling
- Security Awareness
- Customer Service
- Regulatory Compliance
- Load Planning
- Baggage Handling
- Ramp Operations
- Ground Support
Certification
- FMC/Deck Loader Operator, American Airlines
- Pushback/Tow, American Airlines
- OSHA 30
Timeline
Airport Operations Crewmember
American Airlines
05.2023 - Current
Customer Operations Supervisor
Envoy Air Inc
03.2021 - 05.2023
Logistics Manager
D & M Trading LLC
07.2019 - 03.2021
Plumber Pipefitter
Farmer & Irwin Corporation
09.2018 - 07.2019
Associate of Science - Business
Queensborough Community College of The City University of New York
Thomas A Edison CTE High School