ANDRENA KILGORE-MACKINS
Atlanta,GA
Summary
Luxury retail and spa operations leader with nearly two decades of experience in high-touch client service, consultative selling, business operations and team development. Proven record of generating $1 million in luxury sales within six months at Gucci, producing $20,000 in monthly sales at Polo Ralph Lauren and overseeing spa operations with a $900,000 budget. Skilled in VIP clienteling, relationship building, membership growth, visual merchandising, inventory control, performance metrics and coaching teams to deliver exceptional brand experiences. Brings a service-first approach to luxury boutiques, wellness destinations and premium spa environments.
Overview
22
22
years of professional experience
Work History
Proprietor
Mackins Management
Atlanta, Georgia
01.2020 - Current
- Consulted with businesses to improve day-to-day operations.
- Developed company policies and improved internal workflow procedures.
- Maintained compliance records and supported audit preparation activities.
- Ensured compliance with local, state, and federal regulations.
- Covered management duties when leadership was unavailable.
- Trained concierge and front desk staff on customer service practices and support tactics.
- Built one-on-one relationships with new professional students entering service industry.
Sales Specialist / Buyer
Fashionphile
Atlanta, GA
11.2025 - 07.2026
- Conducted 10+ daily luxury client consultations, matching merchandise to client preferences and purchasing goals.
- Negotiated luxury merchandise purchases and coordinated with authentication teams to support a premium buying experience.
- Cultivated repeat clients through personalized follow-up, consultative service and store performance support.
Customer Experience Manager
Saks OFF 5TH
Atlanta, GA
09.2025 - 12.2025
- Led fine-jewelry client service, product presentation and showcase inventory accuracy.
- Built client loyalty through SaksFirst enrollment, personalized recommendations and long-term customer relationships.
- Trained and evaluated employees; analyzed KPIs and campaign results to support sales and marketing effectiveness.
Operations Manager
Ulta Beauty
Dawsonville, GA
06.2025 - 09.2025
- Directed task associates and merchandising operations, supporting store standards and team accountability.
- Managed planogram resets, inventory counts, receiving, purchase orders, damages and product returns.
- Used retail analytics and sales forecasting to inform operational planning and coached staff on service standards.
Senior Brand Ambassador
Polo Ralph Lauren Children
Dawsonville, GA
11.2024 - 06.2025
- Generated $20,000 in monthly sales through relationship-driven luxury selling.
- Maintained infant department sales 20–30% above prior-year performance.
- Trained team members, managed floor sets and maintained visual and inventory standards.
Client Advisor
Gucci
Dawsonville, GA
03.2022 - 04.2023
- Generated $1 million in sales within six months of hire through consultative luxury selling.
- Achieved individual and store sales goals while maintaining a client book and proactive follow-up.
- Delivered brand-informed product education and personalized service aligned with Gucci standards.
Seasonal Client Advisor
Louis Vuitton
Atlanta, GA
11.2021 - 06.2022
- Advised clients on luxury merchandise and delivered personalized brand experiences.
- Supported inventory, audits, product flow and operational readiness with administrative and asset-protection teams.
Team Coordinator
Gucci
Dawsonville, GA
10.2019 - 11.2021
- Coordinated front- and back-of-house sales, POS, inventory, transfers and client service support.
- Resolved operational issues and supported a consistently polished luxury selling environment.
General Manager
Elements Massage
Dawsonville, GA
03.2015 - 03.2020
- Supported 10% monthly membership growth through consultative sales and follow-up.
- Led pre-opening and grand-opening preparations, staffing, recruiting, payroll and performance coaching.
- Trained teams on franchise policies, OSHA and HIPAA requirements; managed vendor relationships and local marketing.
Department Head
Life Time Fitness
Johns Creek, GA
07.2011 - 04.2014
- Managed a $900,000+ annual budget, product ordering, staffing, payroll and service operations.
- Created business plans, developed team members and strengthened membership and guest experience.
Spa Director
The Spa at West End
Greenville, SC
06.2007 - 08.2010
- Directed a full-service day spa offering 150+ services across six departments and a $900,000 budget.
- Led recruitment, payroll, staff development, inventory controls and guest retention initiatives.
- Represented the spa at events and trade shows to support community visibility and business growth.
Director of Concierge
The Spa at West End
Atlanta, GA
08.2004 - 08.2006
- Held a guest-facing concierge leadership position within spa operations. Additional responsibilities should be verified before publication.
Education
Esthetician Certification -
Elaine Sterling Institute
Atlanta, GAEsthetician Certification -
Career Academy of Hair Design
Greenville, SCMassage Therapy - Health Sciences
Greenville Technical College
Greenville, SCAssociate - Health Science
Greenville Technical College
Greenville, SCSkills
- Luxury Clienteling & VIP Service Spa & Salon Management High-End Consultative Selling P&L ForecastingPlanning Planogram Resets Executing Promo Planner Client Retention Membership Sales Retail Operations KPI Tracking Team Leadership & Training Visual Merchandising Inventory Management Sales Forecasting Budget & Payroll Administration CRM Service Recovery Brand Standard Planning Planogram Resets
Personal Information
Title: LUXURY RETAIL & SPA OPERATIONS | CLIENT EXPERIENCE | GENERAL MANAGEMENT
Timeline
Sales Specialist / Buyer
Fashionphile
11.2025 - 07.2026
Customer Experience Manager
Saks OFF 5TH
09.2025 - 12.2025
Operations Manager
Ulta Beauty
06.2025 - 09.2025
Senior Brand Ambassador
Polo Ralph Lauren Children
11.2024 - 06.2025
Client Advisor
Gucci
03.2022 - 04.2023
Seasonal Client Advisor
Louis Vuitton
11.2021 - 06.2022
Proprietor
Mackins Management
01.2020 - Current
Team Coordinator
Gucci
10.2019 - 11.2021
General Manager
Elements Massage
03.2015 - 03.2020
Department Head
Life Time Fitness
07.2011 - 04.2014
Spa Director
The Spa at West End
06.2007 - 08.2010
Director of Concierge
The Spa at West End
08.2004 - 08.2006
Esthetician Certification -
Elaine Sterling Institute
Esthetician Certification -
Career Academy of Hair Design
Massage Therapy - Health Sciences
Greenville Technical College
Associate - Health Science
Greenville Technical College