Andrene A Grant
Columbia,MD
Summary
A highly organized professional with strong verbal and written communication and leadership skills, seeking to take on new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Customer Service Representative
Southwest Airlines
Baltimore, Maryland
03 2023 - Current
- Responded to customer requests for products, services, and company information.
- Assist customers with tagging and checking bags and other chargeable services
- Monitor boarding of flights while paying keen attention to inbound and outbound connections
- Assist with the inspection of Medical assistive devices
- Communicate with operations agents and crew members for a smoothe boarding and on time departure.
- Make announcements as needed
- Assist wheelchair passengers to ensure they are comfortable and their needs are met
- Process Law Enforcement Officers and services animal with the proper documentation
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Spirit Airlines Inc.
Baltimore, Maryland
03 2023 - 07 2023
- Assist passengers with checking bags and other services offered at the ticket counter
- Assist with boarding and deboarding flights
- Attach jetbridges as safely and effectively as needed
- Assist customers with misconnections as needed
- Communicate with the crew to ensure smooth and safe operation
- Resolve customer issues as needed
Lifeguard Supervisor
Continental Pools, Certified Lifeguard
Savage, MD
05 2019 - 09 2019
- Supervised junior lifeguards and delegated duties to ensure full coverage of duties on outdoor and indoor pool facilities
- Monitored, logged and adjusted pool chemicals when required to ensurepool pH and chemical balance remained at the required safety standards
- Scheduled on and off chair and pool breaks to maintain smooth operation offacility
- Managed pool first aid supplies inventory to guarantee availability of supplieswhen needed
- Monitiored activity in both the pool and on deck to safeguard patrons
- Managed pool pump room and pump system to keep pool operational duringopen hours
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress
Education
Bachelor Of Science - Customs Processes, Freight forwarding and Immigration
Caribbean Maritime University
04.2019
Level 2 Coaching Course -
03.2018
High School Diploma -
Manning's High School
06.2015
Skills
- Data management
- Proficient in CM
- Profient in Quickbase Reroute
- Profitient in Ops Suite
- Organizational skills
- Supervision & leadership
- Verbal and Written Communication
- Critical Thinking
- Time Management
- Customer Service
- Logistics Management
- Inventory Management
- Office Aministration
- Excel
Certification
- Basic First Aid Certificate by Ellis and Associates 2018
- Pool Operators License by Continental Pools 2018
- Fisa International Coaching Certificate level 2
- certificate in Lifeguard Training
Hobbies
- Swimming
- Reading
- Grafic Design
- Drawing
- Painting
- Cooking
- Soap Making
Timeline
Customer Service Representative
Southwest Airlines
03 2023 - Current
Customer Service Representative
Spirit Airlines Inc.
03 2023 - 07 2023
Lifeguard Supervisor
Continental Pools, Certified Lifeguard
05 2019 - 09 2019
Bachelor Of Science - Customs Processes, Freight forwarding and Immigration
Caribbean Maritime University
Level 2 Coaching Course -
High School Diploma -
Manning's High School