Andrenea Lewis
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Kelsey-Seybold
02.2023 - Current
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Scheduling appointment properly within a timely manner while making appropriate conversation with customers.
COVID-19 Screener
AmeriPark
01.2021 - 04.2022
- Educated patients on preventative measures against virus transmission, promoting a healthier community response to the pandemic.
- Provided compassionate care for anxious patients by offering clear communication about the testing procedure and expectations for results delivery.
- Played a vital role in tracking community infection rates through diligent reporting of positive cases to relevant public health authorities.
- Demonstrated adaptability by rapidly adjusting to new testing technologies and procedures as they became available, maintaining high standards of service delivery.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Supported operations management by maintaining an organized inventory of necessary supplies and PPE for optimal safety standards during screenings.
Order Picker
Kroger's Grocery
06.2020 - 01.2021
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Enabled seamless communication between departments by providing detailed updates on order status throughout the fulfillment process.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
Cashier
Walmart
04.2019 - 12.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Science - Natural Sciences
San Jacinto College District
Pasadena, TXHigh School Diploma -
Worthing High School
Houston, TX06.2020
Skills
- Call center experience
- Insurance Verification
- Policy Adherence
- Medical billing knowledge
- Appointment Scheduling
- Stress Tolerance
- Customer Service
- HIPAA Compliance
- Money Handling
- Patient Registration
Timeline
Healthcare Customer Service Representative
Kelsey-Seybold
02.2023 - Current
COVID-19 Screener
AmeriPark
01.2021 - 04.2022
Order Picker
Kroger's Grocery
06.2020 - 01.2021
Cashier
Walmart
04.2019 - 12.2019
Associate of Science - Natural Sciences
San Jacinto College District
High School Diploma -
Worthing High School