Andres Brand
Atlanta,GA
Summary
Experienced with bilingual customer interactions, ensuring clear and effective communication in both English and Spanish. Utilizes problem-solving skills to address and resolve customer concerns efficiently. Knowledge of CRM systems and customer service protocols.
Overview
7
7
years of professional experience
Work History
Billingual Call Center Representative
Yellowstone Club
06.2022 - 06.2024
- Promoted from entry-level position due to demonstrated proficiency in handling complex calls requiring advanced language skills.
- Assisted supervisors in training new hires, leading to improved team performance and overall productivity.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Reduced average handle time while maintaining high caller satisfaction rates through efficient issue resolution processes.
- Established trusting relationships with key clients through attentive service delivery over extended periods of time.
- Resolved complex issues for customers, utilizing strong bilingual communication skills to ensure mutual understanding.
- Managed high call volume efficiently, resulting in reduced wait times and increased customer satisfaction.
- Collaborated with team members to share knowledge, improving problem-solving skills and fostering a supportive work environment.
- Increased efficiency in handling customer inquiries by maintaining organized records of call logs and notes for easy access during future interactions.
- Enhanced customer satisfaction by providing timely and accurate information in both English and Spanish languages.
Server
Saints and Council
10.2022 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Fine Dining Server
STK Midtown
05.2019 - 05.2022
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Server
Pines Bistro
05.2017 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Colegio Villa De Ampudia
Cali, Colombia06-2009
Skills
- Strong Work Ethic
- Empathy and patience
- Fluent Bilingualism
- Cross-cultural awareness
- CRM Navigation
- Call handling
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Customer communications
- Verbal and written communication
- Inbound phone calls
- Answering questions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Saints and Council
10.2022 - 10.2024
Billingual Call Center Representative
Yellowstone Club
06.2022 - 06.2024
Fine Dining Server
STK Midtown
05.2019 - 05.2022
Server
Pines Bistro
05.2017 - 04.2021
High School Diploma -
Colegio Villa De Ampudia
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