Andres Campos
Grand Prairie,United States
Summary
Reliable and detail-oriented logistics and customer service professional with experience in courier services, retail operations. Bilingual in English and Spanish. Known for strong work ethic, safe driving practices, and the ability to work independently or as part of a team. Adaptable, organized, and committed to meeting deadlines and customer expectations.
Overview
15
15
years of professional experience
Work History
Courier
FedEx Express
Grand Prairie, United States
12.2020 - Current
- Coordinated timely delivery of packages while meeting strict schedules and customer expectations
- Operated shipment tracking systems to monitor deliveries and resolve issues efficiently
- Followed company safety policies and maintained safe driving practices at all times
- Loaded and secured packages in delivery vehicles to prevent damage during transit
- Provided customers with delivery updates and professional service
- Assisted with training new couriers on safety, efficiency, and company procedures
Field Sales Representative
Action Imports
Grand Prairie, United States
07.2019 - 01.2020
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Emphasize product features based on analyses of customers needs and on technical knowledge of product capabilities and limitations.
- Negotiate prices or terms of sales or service agreements.
- Maintain customer records, using automated systems.
- Prepare sales contracts for orders obtained, and submit orders for processing.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Demonstrate and explain the operation and use of products.
- Provide customers with ongoing technical support.
- Ensured accuracy of inventory orders prior to deployment and quality assurance before given to clients and vendors.
Center Consultant
FedEx
Cedar Hill, United States
08.2016 - 07.2019
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Order tests that could determine the causes of product malfunctions.
- Arrange and inventory customer orders for pickup.
IT Help Desk Intern
John A. Dubiski Career High School
Grand Prairie, United States
08.2011 - 06.2015
- Responding to queries on the phone, via email, in person, or through remote access.
- Provide first level Help Desk support to employees for applications, equipment, and voice and data systems.
- Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.
- Using Dell Warranty Resources I would help repair, re-image, and configure student/teacher laptops.
- Created service tickets and reports throughout the day that included personal information and device information which was kept in tight compliance and policies for secure documentation for how to proceed onto resolving their issue.
- Studied new methods and technologies of what it means to support a businesses needs on daily occurrence. Including touring off sites and teams of IT in the school district.
Education
Associate of Science - Information Technology
North Lake College
Irving, TX06-2028
High School Diploma -
John A. Dubiski Career High school
Grand Prairie, TX06.2015
Skills
- Spanish Fluent
- Effective Communication
- Analytical perception of situations
- Multi-Tasking
- Exceptional Diagnostic Skills
- Adaptability
- Sponge like mindset
- Willingness to strive for efficiency
- Responsible
- Organized
- Resourceful
- Interest in helping others
Languages
Spanish, Fluent - Read/Write/Speak
Timeline
Courier
FedEx Express
12.2020 - Current
Field Sales Representative
Action Imports
07.2019 - 01.2020
Center Consultant
FedEx
08.2016 - 07.2019
IT Help Desk Intern
John A. Dubiski Career High School
08.2011 - 06.2015
Associate of Science - Information Technology
North Lake College
High School Diploma -
John A. Dubiski Career High school