Summary
Overview
Work History
Education
Skills
Volunteer Service
Timeline
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Paulo Palma

Miami,United States

Summary

Detail-oriented professional with experience in customer service, inventory management, and team coordination. Currently a Studio Lx Courier in Miami, managing delivery routes and client communication while optimizing inventory systems. Previously excelled as a Sales Associate at UPS, where I ensured accurate transactions and trained new hires. Holding an Associate in Arts in Accounting with a GPA of 3.49, I bring strong analytical skills and a commitment to enhancing operational efficiency.

Overview

3
3
years of professional experience

Work History

Courier

StudioLx
10.2023 - Current
  • Ensures timely deliveries and maintains client communication, boosting customer satisfaction
  • Strategically plans delivery routes for efficient service, enhancing client satisfaction
  • Collaborates with team for seamless operations, fostering a cohesive work environment
  • Receive and input clothing into inventory system, distributing the clothing between the stores
  • Learned and helped to implement new operation systems.

Sales Associate

UPS
08.2022 - 10.2023
  • Handled cash register, ensuring accurate transactions and balanced drawer daily
  • Packaged and shipped items efficiently, maintaining high standards
  • Trained new hires on company policies, enhancing team efficiency
  • Monitored inventory, coordinated with suppliers for timely restocking
  • Resolved customer complaints through effective communication
  • Led store opening and closing, strictly following security protocols.

Front of House Associate

Diced
07.2021 - 08.2022
  • Ensured smooth customer experience through effective communication and teamwork, enhancing service quality
  • Mastered POS systems swiftly, improving transaction efficiency and customer satisfaction
  • Managed orders and payments with precision, maintaining high accuracy and positive customer feedback.

Education

Bachelor of Arts - Accounting

Florida International University
Miami, FL
05.2026

Associate of Arts - Accounting

Miami Dade College
Miami, FL
05.2024

Skills

  • Teamwork
  • Time Management
  • Cash Handling
  • Inventory Management
  • Critical Thinking
  • Customer Service
  • Bloomberg Finance Fundamentals
  • Fluent English
  • Intermediate Spanish

Volunteer Service

  • Multiple beach cleanups all around Miami
  • Youth Group leader at my local church providing aid and knowledge to younger kids wanting to grow stronger in their faith
  • Supported the homeless at The Missionaries of Charity Of Mother Teresa

Timeline

Courier

StudioLx
10.2023 - Current

Sales Associate

UPS
08.2022 - 10.2023

Front of House Associate

Diced
07.2021 - 08.2022

Bachelor of Arts - Accounting

Florida International University

Associate of Arts - Accounting

Miami Dade College

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Paulo Palma