Andres Del Rio Vasquez
4302 Hollywood Blvd #302, Hollywood, FL 33021
Summary
Providing customer service. Making inbound and outbound sales calls. Maintaining customer relations and managing stores/employees. Following company standards with efficiency, adapting to meet various clientele needs, and continuously achieving sales objectives.
Overview
13
13
years of professional experience
Work History
Store Manager
Smokers World
07.2021 - Current
- Assist customers with specific product needs
- Place orders from distributors
- Price items and ensuring margins are met
- Stocking and managing inventory
- Loss prevention
- Introduce new-to-the-market products
- Hiring, scheduling, and managing staff
Sales Consultant
Advantage Car Rental
11.2018 - 05.2021
- Taking both phone and email inquiries
- Sub-Rentals
- Confirms and cancels reservations when needed for guests
- Answers guests' questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations
- Up-sell automotive units | guest services
- Assists other team members wherever needed and completes other tasks as assigned
- Handle customer service issues, including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals.
- Performs all the duties of a rental sales agent by maintaining and following standards and procedures
- Accurately and neatly complete all forms related to the renting and returning of vehicles.
- Sells all incremental products in a positive manner.
- Answered customer questions about product availability
- Handled all customer inquiries with professionalism and care
Agent
Executive Car Rental
12.2017 - 10.2018
- Taking both phone and email inquiries
- Sub-Rentals
- Confirms and cancels reservations when needed for guests
- Answers guests' questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations
- Up-sell automotive units | guest services
- Assists other team members wherever needed and completes other tasks as assigned
- Handle customer service issues, including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals.
- Performs all the duties of a rental sales agent by maintaining and following standards and procedures
- Accurately and neatly complete all forms related to the renting and returning of vehicles.
- Sells all incremental products in a positive manner
- Answered customer questions about product availability
- Handled all customer inquiries with professionalism and care
Sales Consultant
Benji Auto Sales
12.2014 - 09.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- In-person sales, physical interactions with customers
- Responded to all customer inquiries thoroughly and professionally
- Demonstrated vehicle features | arranging test drives
- Answered customer questions about product availability
- Up-sell & cross-sell marketing
- Outbound client acquisition
- Worked internet sales
Sales Consultant
Prestige Cars
01.2013 - 11.2014
- Greeted customers in a timely fashion while quickly determining their needs
- In-person sales, physical interactions with customers
- Responded to all customer inquiries thoroughly and professionally
- Demonstrated vehicle features | arranging test drives
- Answered customer questions about product availability
- Up-sell & cross-sell marketing
- Outbound client acquisition
- Worked internet sales
Education
Associate of Applied Science - Automotive Service Technician
ATI Career Training Center
Fort Lauderdale, FL01-2010
High School Diploma -
Christian Academy High
Davie, FL01-2008
Skills
- Goal-oriented
- Bilingual (English, Spanish) read/write
- Hospitable
- Retail merchandising experience
- Exceptional time management skills
- Empathetic
- Sales Funnel
- Product Knowledge
- Communication skills
- Quick learner
- Problem-solving skills
- Adaptability
- Basic Computer Knowledge
- Reading comprehension skills
- Courteous
- Negotiations
- Automobile Knowledge
- Outbound/inbound sale calls
- Client Relations
- Managerial skills
- Time management skills
- Presenting solutions effectively
- Up-sell & Cross-sell
- Excellent work ethic
- Strong Closer
- Conflict resolution skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Smokers World
07.2021 - Current
Sales Consultant
Advantage Car Rental
11.2018 - 05.2021
Agent
Executive Car Rental
12.2017 - 10.2018
Sales Consultant
Benji Auto Sales
12.2014 - 09.2017
Sales Consultant
Prestige Cars
01.2013 - 11.2014
Associate of Applied Science - Automotive Service Technician
ATI Career Training Center
High School Diploma -
Christian Academy High