Andres Del Rio Vasquez
4302 Hollywood Blvd #302, Hollywood, FL 33021
Summary
Providing customer service. Making inbound and outbound sales calls. Maintaining customer relations and managing stores/employees. Following company standards with efficiency, adapting to meet various clientele needs, and continuously achieving sales objectives.
Overview
13
13
years of professional experience
Work History
Store Manager
Smokers World
Miami, FL
07.2021 - Current
- Assist customers with specific product needs
- Place orders from distributors
- Price items and ensuring margins are met
- Stocking and managing inventory
- Loss prevention
- Introduce new-to-the-market products
- Hiring, scheduling, and managing staff
Sales Consultant
Advantage Car Rental
Fort Lauderdale, FL
11.2018 - 05.2021
- Taking both phone and email inquiries
- Sub-Rentals
- Confirms and cancels reservations when needed for guests
- Answers guests' questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations
- Up-sell automotive units | guest services
- Assists other team members wherever needed and completes other tasks as assigned
- Handle customer service issues, including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals.
- Performs all the duties of a rental sales agent by maintaining and following standards and procedures
- Accurately and neatly complete all forms related to the renting and returning of vehicles.
- Sells all incremental products in a positive manner.
- Answered customer questions about product availability
- Handled all customer inquiries with professionalism and care
Agent
Executive Car Rental
Fort Lauderdale, FL
12.2017 - 10.2018
- Taking both phone and email inquiries
- Sub-Rentals
- Confirms and cancels reservations when needed for guests
- Answers guests' questions regarding resort amenities, unit descriptions, location and travel directions, and reservation confirmations
- Up-sell automotive units | guest services
- Assists other team members wherever needed and completes other tasks as assigned
- Handle customer service issues, including car exchanges, telephone calls, extending rental contracts, and processing returning and overdue rentals.
- Performs all the duties of a rental sales agent by maintaining and following standards and procedures
- Accurately and neatly complete all forms related to the renting and returning of vehicles.
- Sells all incremental products in a positive manner
- Answered customer questions about product availability
- Handled all customer inquiries with professionalism and care
Sales Consultant
Benji Auto Sales
West Park, FL
12.2014 - 09.2017
- Greeted customers in a timely fashion while quickly determining their needs.
- In-person sales, physical interactions with customers
- Responded to all customer inquiries thoroughly and professionally
- Demonstrated vehicle features | arranging test drives
- Answered customer questions about product availability
- Up-sell & cross-sell marketing
- Outbound client acquisition
- Worked internet sales
Sales Consultant
Prestige Cars
Hollywood, FL
01.2013 - 11.2014
- Greeted customers in a timely fashion while quickly determining their needs
- In-person sales, physical interactions with customers
- Responded to all customer inquiries thoroughly and professionally
- Demonstrated vehicle features | arranging test drives
- Answered customer questions about product availability
- Up-sell & cross-sell marketing
- Outbound client acquisition
- Worked internet sales
Education
Associate of Applied Science - Automotive Service Technician
ATI Career Training Center
01-2010
High School Diploma -
Christian Academy High
01-2008
Skills
- Goal-oriented
- Bilingual (English, Spanish) read/write
- Hospitable
- Retail merchandising experience
- Exceptional time management skills
- Empathetic
- Sales Funnel
- Product Knowledge
- Communication skills
- Quick learner
- Problem-solving skills
- Adaptability
- Basic Computer Knowledge
- Reading comprehension skills
- Courteous
- Negotiations
- Automobile Knowledge
- Outbound/inbound sale calls
- Client Relations
- Managerial skills
- Time management skills
- Presenting solutions effectively
- Up-sell & Cross-sell
- Excellent work ethic
- Strong Closer
- Conflict resolution skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Smokers World
07.2021 - Current
Sales Consultant
Advantage Car Rental
11.2018 - 05.2021
Agent
Executive Car Rental
12.2017 - 10.2018
Sales Consultant
Benji Auto Sales
12.2014 - 09.2017
Sales Consultant
Prestige Cars
01.2013 - 11.2014
Associate of Applied Science - Automotive Service Technician
ATI Career Training Center
High School Diploma -
Christian Academy High