Andres Diaz
Orlando,FL
Summary
Charming hospitality worker with 5 years of experience. Expertise in promotion of specials, upselling techniques, menu knowledge, and building of rapport. Achieved top seller of specials in Piazza Italia, and knowledgeable about bartending basics. Genuine desire to leverage my skillset to uplift the brand by boosting sales and be a reliable team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Team Lead
Piazza Italia
Orlando, United States
04.2022 - Current
- Exceeded sales goals with proficiency in promoting and selling special menu items, resulting in securing record-breaking menu special sales
- Consistently checked inventory levels and communicated needs to management team
- Demonstrated excellent multitasking skills by promptly managing orders, serving meals, and bussing tables
- Delivered eloquent and professional customer service by engaging with customers and providing knowledge of menu options, promotional offers, and specific items
- Assisted management with staff meetings to provide feedback and training strategies for servers to improve customer service, food safety standards, sanitation practices, and upselling techniques
- Maintained professionalism and a positive attitude by effectively addressing customer complaints with active listening and composure in high-pressure situations.
Appointment Setter
Optimal Green Solutions
Orlando, Florida
04.2022 - Current
- Collaborated with sales closers to ensure successful appointments
- Researched & analyzed geographical regions and their corresponding demographics to pinpoint potential prospects
- Exceptionally communicated services in a polished and influential manner
- Evaluated, Investigated and organized data from salesforce to create a targeted list of potential customers for outbound calls in order to set appointments
- Established and maintained customer relationships to enhance satisfaction and encourage repeat business
- Followed up for with customers for feedback and supporting their needs
- Educated customer about special financing programs & the qualifications needed to get access
- Listened attentively with detail to customers regarding their concerns, thoughts or requests.
Server
Cheesecake Factory Inc
Houston, TX
08.2021 - 03.2022
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Sales & Service Associate
24 Hour Fitness
Houston, TX
08.2019 - 03.2022
- Presented and professionally promoted the products or services over the phone & explained them thoroughly
- Applied effective communication and negotiation skills to close sales & full understanding of terms
- Successfully met sales quotas on a consistent basis
- Collaborated with team members to achieve department goals
- Updated customer records in the sales software (Salesforce)
- Engaged with customers in conversation and listened attentively to understand their needs and preferences
- Developed first-name relationships with members by answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
Bartender & Server
Backyard Grill
Houston, TX
07.2019 - 03.2022
- Built rapport with guests by positive engagement, offering of tastings, suggestions about cocktails, and active listening to craft their perfect cocktail
- Assisted in inventory management, tracking usage, and ordering supplies as needed
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices
- Addressed customer complaints and concerns promptly, maintaining composure and enthusiasm
- Kept the inventory well-stocked by anticipating demand based on seasonality and local events
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
Front Desk Agent
LA Fitness
Orlando, Florida
02.2018 - 06.2019
- Delivered outstanding customer service with a warm and charismatic approach
- Provided tailored solutions to customers by advising them about membership plans and identifying their needs
- Listened & resolved customer complaints in a tactful and professional manner, Empathized and led them to a satisfactory solution
- Assisted members with their questions in regards to memberships, policies, and payments
- Managed incoming calls efficiently by offering valuable guidance or routing them accordingly
- Collected payments for account balances, guest fees and miscellaneous items
- Monitored and maintained accurate member account information.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2016
Some College (No Degree) - Marketing Management And Research
Valencia College
Orlando, FLSkills
- INTERPERSONAL SKILLS with a charming, emphatic & tactful approach
- PERSUASION and PRESENTATION to professionally market, sell & upsell products
- RELATIONSHIP BUILDING with active listening & concise questioning
- PROBLEM SOLVING by using deescalation, technical troubleshooting & negotiation
- BILINGUAL
- ARTICULATE COMMUNICATION featuring eloquence & assertiveness
- ATTENTION TO DETAIL & ACCURACY; efficient application of structuring, prioritization, time management, cash handling & multitasking
- Accustomed to high paced environments that requires ADAPTABILITY & FLEXIBILITY
- TEAMWORK & COLLABORATION; Proactive & initiative to help
- POINT OF SALE SYSTEM PROFICIENCY
- BAR SET UP & BREAKDOWN
Certification
- Current ServSafe Food Handler Certification
- Responsible Service Of Alcohol
Languages
- Spanish, Native/ Bilingual
- English, Native/ Bilingual
References
- Rafael Meneses, 4079675537
- Logan Hardie, 8503132848
- Dericka Brown, 3466775597
- Carolina Diaz, 4072851143
- Luis Monserrat, 3214600982
Timeline
Server Team Lead
Piazza Italia
04.2022 - Current
Appointment Setter
Optimal Green Solutions
04.2022 - Current
Server
Cheesecake Factory Inc
08.2021 - 03.2022
Sales & Service Associate
24 Hour Fitness
08.2019 - 03.2022
Bartender & Server
Backyard Grill
07.2019 - 03.2022
Front Desk Agent
LA Fitness
02.2018 - 06.2019
- Current ServSafe Food Handler Certification
- Responsible Service Of Alcohol
High School Diploma -
Winter Park High School
Some College (No Degree) - Marketing Management And Research
Valencia College
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