Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shaddai Natal-Santiago

Orlando,FL

Summary

Compassionate and adaptable Medical Assistant Apprentice at Orlando Health. Healthcare professional prepared for Medical Assistant role. Proven ability in patient interaction and clinical tasks, enhancing overall patient experience. Strong focus on teamwork and adaptability, ensuring smooth operations and high-quality care. Skilled in medical procedures, patient interaction, phlebotomy and administrative tasks. Known for effective teamwork, adaptability, and achieving results in dynamic environments. Reliable and flexible, ensuring seamless collaboration and optimal outcomes. I'm a very punctual individual and consider myself a team player.

Overview

3
3
years of professional experience

Work History

Medical Assistant Apprentice

Orlando Health
11.2024 - Current
  • Streamlined administrative tasks such as answering phone calls, managing insurance claims, and updating electronic health records.
  • Enhanced patient experience by providing compassionate care and assisting with daily living activities.
  • Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
  • Demonstrated proficiency in utilizing various medical software programs for appointment scheduling, billing management, and recordkeeping purposes.
  • Assisted in performing minor surgical procedures under the supervision of licensed physicians, prioritizing patient safety throughout the process.
  • Educated patients on preventive care measures to promote overall health and wellbeing.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Have experience in many medical offices including pediatrics, oncology and orthopedics.
  • Have experience in phlebotomy and injections

Smoothie Maker

Villa Enterprises
01.2024 - 11.2024
  • Collaborated with team members to optimize productivity during peak hours.
  • Prepared and served juices and blended drinks.
  • Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
  • Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
  • Took customer orders and accurately processed in system.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Created quality beverages for customers following recipes and presentation standards.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Crew Member

McDonald's Restaurant
04.2022 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, prepared meals, and collected payments.

Education

GED -

Orange Technical College
2201 Crown Hill Blvd, Orlando, FL
05-2024

Skills

  • Strong communication skills
  • Vital signs monitoring
  • HIPAA compliance
  • Maintaining confidentiality
  • Adaptable to change
  • Electronic health records management
  • Phlebotomy proficiency
  • CPR
  • Vital sign monitoring
  • Clinical documentation
  • Direct patient care

Accomplishments

    Certified in CPR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant Apprentice

Orlando Health
11.2024 - Current

Smoothie Maker

Villa Enterprises
01.2024 - 11.2024

Crew Member

McDonald's Restaurant
04.2022 - 01.2024

GED -

Orange Technical College

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